Motel pet fee scam:
My stay in the "Annex" of REMLC City Center Motel, Hamilton Montana was from 8/19/08 checking out on 8/22. Old but reasonably clean.
The room rate was $153.00 for 3 days. I was charged an additional $20.00 per day for my two dogs [60.00 total]. This was explained to me as being a "cleaning fee" at the time of my check-in and also initially when I called the motel to question an additional charge to my bank account.
When I arrived home and checked my online banking transactions on 8/29, I discovered that the motel had debited my account an additional $152.00. I called the motel about the charge and was told that my dogs had "been allowed to poop and pee" all over the accomodation and professional cleaning had been necessary. I freely admitted to discovering 3 small areas of diarrhea in front of the air conditioner one morning which I cleaned up. I was told there had been other damages due to the dogs. I then asked for an itemized list of the other claimed damages to the rooms. There was none and the employee said I was entitled to know the damages claimed. I was told that the "supervisor" had reportedly recorded that there had been dog damage to the room but included no specifics. After several 8/29 telephone conversations with an employee, who will currently remain unamed, I was told that the $60.00 was actually a fee for the dogs staying at the motel rather than a cleaning fee. Again, at check in and on some of the 8/29 conversations, the $60.00 was presented as being a cleanng fee. During our later telephone conversations, the additional fee was then represented as being a fee for the dogs staying in the facility. rather than a cleaning fee.
After stating that I would BLOG about my experience with the motel, I subsequently received another call from said un-named employee who stated that she had spoken to the motel owner who apparently said that the entire carpet may be need to be replaced due to the extent of dog damage [certainly not a threat of additional charges?].
My dogs are 8 and 9 years old and house trained to the nth degree. I don't know which dog had diarrhea. However, the 3 small piles were removed and the areas scrubbed to the best of my ability. The 152.00 extra charge strikes me as being an attempt at revenue enhancement for a faciility that really does need updating [a heavy duty extension cord from the window air conditioner, across the floor of the bathroon entry to the only nearby electrical outlet does suggest an outmoded facility].
My advice is to be careful when bringing your dog[s] to this facility. It strongly appears that questionable income boosting tactics are being used on the unwary traveling pet owner.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC