Booked stay through hotels.com. Did not get the room described (booked room with jetted tub that wasn't available), but this was not the hotel's fault. Front desk clerk handled the situation adequately. There was some sort of banging all night that could be heard loudly in the bathroom, but not loudly enough from the bed to keep me awake so I ignored it. There was also only one remote to control two TVs but it didn't matter because the remote only turned the TVs on and off, we still had to get up to change channels or volume. Called down to front desk next morning to complain that the bedroom TV was very fuzzy. I also asked that the sheets be changed because when folding the blankets back to look for one of my socks I found a large clump of hair in the bed that did NOT come from me. Front desk clerk stated they don't change sheets on stayovers and I had to explain again that there was a large clump of hair in the bed that did not come from me. Front desk clerk shows up at my room. Looks at TV for a few seconds and says theres nothing that can be done. Tried to blame it on cable company, but TV in the other room was clear. Front desk clerk tells me they are aware of the problem and haven't been able to fix it. Um, you KNEW there was a problem yet you rented me the room anyway? Says there is nothing he can do about it and I would have to contact hotels.com to get anyting done. It was clear that he wasn't interested in doing ANYTHING to help. I called hotels.com to complain and request a cancellation on my second night so that I could move to another hotel. Front desk clerk shows up again with keys for a new room. He was posturing in a pathetic attempt at being intimidating. I took the keys and moved to another room. The second room was clean, and both TVs were clear. The second room did not have a coffee table but was certainly acceptable.
- Also Known As:
- Fairfield Inn Helena Hotel Helena
- Fairfield Inn Helena Hotel
- Fairfield Helena
- Helena Fairfield
- Helena Fairfield Inn
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