We just got home from the Imperial Palace last night - these thoughts are still fresh in my mind.
The rate that we got for our package (air/hotel) was very reasonable and we had stayed there before. I had no reason to believe that our experience would be any different this year. However, when we stepped off the elevator unto an upper floor, we encountered two very scruffy gentlemen, lounging in the small hallway - they didn't want the elevator, they were just loitering. We made our way to our room and they watched us - when we opened to the door to go back out about a half hour later, there was a hallway ashtray (the big, heavy kind filled with sand) blocking our exit. How odd we thought! Then when we returned from dinner, the big ashtray was back from where we had pushed it out of the way. We were two women (mother & daughter) by ourselves and this 'marking' of our room frightened us. We told security and after a hassle they changed our room to a different floor.
Unlike our last visit, our new room was very worn; the carpet was dirty, there were fingerprints all over the mirrors and sliders, every surface was sticky (like a toddler with a lollipop had been there) and the noise from the band that plays day and night was very stressful.
Plus, there were no blankets on the beds; the sheets just had a shabby bedspread thrown over them.
Then I found that the hairdryer didn't work. It took five calls to housekeeping and two whole days to get anyone to listen. They left a new one for us and we found the plug itself didn't work. (so all the hairdryer was good for was to ward off the thieves!)
I will not stay there again.... even though it is a very central location, there are other hotels on the same block that I will feel safer in.
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