I booked round trip shuttle transportation from the Las Vegas airport to the Bellagio Hotel on line at their web site. We arrived in Las Vegas on Apirl 1st, 2012, late afternoon. After collecting our bags we walked to the Showtime service window. We were told to go to line 4 and wait for our shuttle to arrive. There were about 10 people in line ahead of us. After 30 minutes of waiting people were starting to get antsy. Someone went to the window again and asked when our shuttle would arrive and was told that traffic was tied up on the strip and they were short of vans so it would be at least 30 more minutes. Everyone in front of us went to the ticket window and demanded their money back so they could use a different shuttle service. We tried to get our money back but since we booked on line they would not give us a refund so we had to wait. Our shuttle did finally arrive after a total wait of about 45 minutes. The driver apologized for the long wait and said traffice was awful. He took us and several other travelers straight to our hotel and we were there in 15 minutes. At the hotel I had time to read the reviews of Showtime Shuttle on Trip Advisor and dreaded our return trip to the airport. On our departure day, we arrived at the pick up point at 5 AM ready for our scheduled pick up at 5:15 AM to catch an 8:00 AM flight. I fully expected to be left high and dry and be forced to take a cab to the airport. At 5:21 AM our shuttle arrived! The driver was cheerful and helpful with our bags. After making one more stop, we rode to the airport and arrived at 5:40 AM. Except for the long wait on our arrival, I have nothing but positive comments for Showtime airport shuttle. I am sure it is difficult to hire and keep a staff of cheerful, customer centered drivers on the wages they earn. Plus, who suffers more than shuttle providers at the hands of the major oil companies and their greedy cash grab scam. I am in no way connected with Showtime Shuttle Service, but seems to me they are getting a pretty bad reputation on Trip Advisor from a few unhappy customers. Our experience with Showtime was mostly positive, except for the long wait at the airport, which probably was caused by excessive traffic congestion on a Sunday afternoon. I would use their service again when we return to Vegas.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC