We stayed at the Platinum over 4th of July weekend. At first sight, the hotel was beautiful. Our room however required some additional cleaning. I asked the staff to have the housekeepers come back while we were out. even after a second cleaning, the room still needed work and to top it off when I pulled down the bedspread there was a gift from the previous guest. And yes...it's what you were thinking. I spoke to the manager in the morning and he said he would send in a team to clean our room. When we got back in the room it was clean but the "soiled" bedspread was still there. We had about had it at this time. At no time were we ever offered an upgraded room or even a complimentary breakfast or drink. The only thing we received was an apology. On a better note, the hotel staff was very friendly and accommodating, especially Rob, the food and beverage manager. The hotel is beautiful but needs a shoeshine. They got the big things right but no one pays attention to the details. This place has does have potential if they can get their act together.

I prepaid my trip through my work and thought that I was done with paying this hotel, however when I went to check in I was told that it was a 100.00 per night incidental charge which then took my 1300.00 week to 2000.00. The gentleman at the front desk told me that I would just get a credit card authorization but when I went to withdraw the funds from my account they were gone. On a night that I wasn't even in my room I was given a 500.00 charge for smoking when noone was there. The security guard I spoke with told me that I was threatening him when I told him that I would be contacting a lawyer to get my money back and the better business bureau. He also said that he could kick me out if I threatened him one more time. That 500.00 was the only money I had to get me thru the rest of the week so needless to say I checked out early, was told that I would have my 700.00 deposit back within a few minutes but then when I called my bank they let me know that the Platinum had a hold on my card for 2.5 more weeks. I will not stay at this hotel again, nor will i recommend it to anyone.

I booked this hotel for a group of 4 (2 couples) for a short Vegas getaway and the price was too good to pass up! When we arrived at the hotel we were immediately impressed by the decor and size of the room. It was plenty of space to stretch out in and relax for the four of us and the huge bathroom with access from the main living area and the master bedroom was great.

One problem that we did have was an issue with trying to order food to be delivered to this hotel. We attempted to order from Albertsons.com pre-trip and their website was having problems. When we arrived we asked if the concierge could help us with the issue and really got a lot of run around. Several phone calls back and forth did nothing to remedy the problem and it seemed we had to keep explaining the issue over and over again to each new person. While the Albertson's problem isn't the hotel's issue, I was a bit disappointed that they didn't offer many solutions for us (especially when I found out they have a private car for hire at the hotel that they could have told us about!).

As for the hotel amenities - the master bedroom was huge and very comfortable with a big fluffy duvet and pillows. The fold out couch on the other hand (according to the couple that slept there) could have used some improvement. The gym facility was small but very clean and modern and free - so that's a big plus over most Vegas establishments. The pool was nice, although a bit small and felt crowded when the kids invaded. There were great lounge chairs on the pool deck and staff made sure it was spotless.

Location was fantastic! The hotel is right next to a great brewery/pizza pub/karaoke bar/casino as well as just a block from Bally's. In fact, I bet it took the guests at Bally's just as long to get to the strip as it took us each day. Plus, it was nice to come back to the room and wind down in the quiet atmosphere.

Overall, the hotel was a great value although service could use some small improvements. I would definitely stay here again and suggest it to others.

As a frequent, non-smoking visitor to Vegas, I am pleased to say that I have at last found a hotel that is "smoke free". Although many have no-smoking rooms, the smell usually finds its way up the stairwells, along the corridors and under the doors. Not so with the Platinum.... not a tab end in sight (they charge you $500 for room cleaning if they find one !). I was slightly concerned about the compulsory car parking valet service (you know, whether to tip - what to tip - am I going to have four doors left if I dont ? ) but no need. The drivers were courtious and I didn't have to wait long for the car to arrive, all doors intact ( I did tip $2 a time - might seem mean but when you're in and out like a yoyo then it soon mounts up - and they seemed to appreciate it). The pool on the 5th floor was excellant and well warm, which it needed to be as the temperature was 105 degrees and getting into a cold pool would not have been easy and the view from the pool over the strip at night was amazing. The suite itself was everything that the web site suggested (I had a ninth floor view over Flamingo Road which was entertaining at times but amazingly quiet considering the amount of traffic). But my one gripe is that, although they provided a couple of small bottles of mineral water, they were going to charge me over $9 dollars if I drank it !

Other than that, it was a great place to stay and will become my Vegas residence for the immediate future.