My fiance and I used this facility for our pre- wedding party. We called about a year in advance and were directed to a casino host who was not very easy to get a hold of during this process. We specificly asked for the two bedrooom with plunge pool because we wanted our guest to be able to stand outside and enjoy the veiw of the strip. As most brides do I spent hours, weeks, months reserching where to have the perfect dinner that night. I looked at you tube to get a better idea of what I was renting. I wanted it to be so perfect. We looked ar several hotels that even had better pricing, but the MGM was always my favorite hotel, so we went with them. We were told we could rent that Skyloft for $4,000 for the night. We asked about pre paying the room to reseve it or if we needed a deposit and she told us no, it was no problem, our room would be ready. I assumed it was because we stay at the MGM about 3 times a year and they looked up my fiances name, but it was because they were not reserving that room for us. We ordered food for 20 people from Nicholas who was more than helpful and easy to deal with. Appetizers for 20 ran about $700. We also rented two cabanas at the pool that were $1400 but that money was used as a food and beverage credit at the pool.
The room rates they quoted for our group were about the same price as online, but I was able to get a way better deal on travel zoo. We were told all of our guests would have players cards issued to them and ready when they checked in, and that all of our groups play would be credited to us so that we could use any comps available. We were also told the casino host would meet us upon check in and take some itineraries we printed up for our guest and make sure they recieved them. None of this happened. The man who checked us in at the counter said we would absolutely not be allowed to have guests in the Skylofts then told my fiance right in front of me that his friend owned a bus which would take all the guys out to several strip clubs on a guys party. He was getting ready to invest in this party bus business with his friend so he could guarantee the guys would have the time of their lives. I guess I was just going to entertain the girls and our parents by myself? He lied to us to drum up business for his friend and eventually himself. When we finally reached the casino host later that evening she didn't seem to care, and said that we would be allowed to have guests in the Skyloft.
We spent a good amount of time the first night getting all of our guests players cards on our own. We were supopsed to get a call to tell us which cabanas we were going to be in so we could tell our guests, but never got the call. Found out later they called one of our guests rooms early the next morning and woke them up to tell them. On a good note we got the Cabanas we asked for, Steve our host was awesome (we have him every year at our pool party and love him) and the pool party was amazing.
During the pool party, my fiance and I went to check in to the Skyloft for the party later. We were escorted up to a room that not only had no outdoor deck, but a view of the airport. We told them it was he wrong room, but they could do nothing to help us. I was so bummed. They said we could have the wrong room for $1000. I had to take it because it was too late to rebook anywhere else on two hours notice. The staff felt bad after we showed them our email we had sent a year ago requesting the other room and said they would try to get us all into Mix or the Foundation Room to have a drink so everyone could have the veiw I wanted for them. They did get us into the Foundation Room but once our guests were up there and seated, we were told we had to order 3 bottles to stay. We didn't want to be have to tell our guests we all had to leave and cause a big mess so $1200 later I finally had somewhat of a veiw. A quick drink for everyone turned into a couple hours trying to drink the bottles and our plans of gambling and having fun were cut back by a few hours.
Upon check out some of our guests were given comps for rooms and things. We recieved no comps. When my fiance finally got in touch with the casino host after aririving home (our group flew from Vegas to Mexico where we got married) we were told by the casino host that we got no comps brcause they gave us the (wrong) room for $1,000. She was supposed to call us back about the other guests recieving the comps we were supposed to get since we paid for the whole trip for everyone, and about the rude man who checked us in, about the mix up on the players cards, about the wrong room, and about the Foundation Room, but that was a couple weeks ago and nobody has returned our call. I promised my fiance I would wait to write a review until they has a chance to at least apologize for this mess, but nobody has bothered and I think it is important that people know this happened. This was never about the comps, That was the casino hosts promise that if people gambled enough we would get comped. Unfortunatly we spent too much time trying to fix the mistakes they made to gamble. But I was willing from day one to pay the $4000 for the right room. They should have told us we may not get that exact room so that I could have found another hotel that would give me what I wanted. These rooms are beautiful if you just want to upgade, but do not risk an important party on them. Especially a wedding week that you want to be perfect.
These Skyloft rooms are beautiful if you are just looking for an upgrade, but I don't recomend t...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 October 2012
Report response as inappropriate
Thank you for your feedback and for allowing our team to discuss this unfortunate stay with you over the phone. We hope that you will return to Skylofts so that we may restore your faith in us.
Director of Skylofts at MGM Grand
This response is the subjective opinion of the management representative and not of TripAdvisor LLC