I traveled with friends to Las Vegas from May 22-26, 2012. We chose this hotel for a few reasons. First, we have been to Las Vegas several times and enjoyed the casino and food choices. We are also Mlife members and got a very good hotel rate for our trip.
I gave this hotel 3 stars overall, and that was due to some issues we had with the room itself. This will be a relatively thorough review.
First, we always take a limo from the airport to the hotel. When we called NYNY concierge a week before our trip, they said that they did not offer this service. We have stayed at several other properties, including the Palms and Mandalay Bay. Upon calling back myself, we were put in touch with a company to order the limo. The limo was on time and efficient, but the driver was creepy. Try to avoid CLS if possible.
Upon arriving at around 9 PM on a Tuesday night, the place was a ghost town. This is exactly what we had hoped for taking a mid-week trip. We are 4 guys who come to Las Vegas for the non-stop gaming, drinking, and people watching. We wanted some time to focus on the tables before the town got crazy.
So we did get an upgrade to a bigger room for $10 more a night, and good thing we did. The rooms are not as large as I am used to. Instead of a closet, there is a massive armoir that takes up a good amount of space in the room. Also, the bathroom is small compared to other properties I have stayed at.
The room was clean at first sight, but definitely not detailed. There was a lot of stuff under the night stand, and on top of the armor from previous guests. Overall, we were disappointed with housekeeping. We were up early and on the casino floor or at the pool every day, and we consistently had to call for service. However, on the day we were scheduled to check out, we had knocks on the door two times before 10 AM.
Our biggest complaint in the room was with the shower. Our water pressure was terrible. We called maintenance, and they came and looked at it, only to tell us it was a water-saving head. I did not travel to the desert from the east coast to stay in a 4 star resort and have a water saving head. I would gladly pay more to get a good shower every day. I will say, that they did waive our resort fee for this, and that made me very happy.
The casino floor was lively 24/7. There were plenty of games open all week at all hours, and we did spend a serious amount of time at the tables during our stay. The dealers were hit and miss. Our first trip down on Tuesday night, we had a great dealer who was energetic. His replacement was dull, and rude. I am a smoker. Las Vegas is one place I don't get the run-around for this. However, this dealer openly seemed disgusted. Was it her first day? We immediately left and went to a different property for the rest of the night. I don't mind spending quite a bit of money at the tables, winning or losing. All that I ask for is an energetic dealer who wants to be there, and fast drink service (which was only an issue towards the weekend).
The newly renovated pool was nice. We spent a few afternoons sobering up by it. However, I will say that when you build a pool, you want it to be exposed to sunlight. I normally get up around 9 and head straight down while in Vegas, where I enjoy a few drinks and some lunch before I hit the tables at noon. I couldn't do that here because there was no sun.
This place has some exceptional food options, from a high end steak house to a Nathan's hot dogs. We chose America one night at about 2 AM. The service was ok, but the food took a while considering we were one of 4 tables in the place. Our best meal was at the Broadway Burger Bar. Our server, Tony, was absolutely exceptional. We never had an empty glass, and our food arrived quickly and hot. He also made great conversation despite having several tables. My favorite part about NYNY is definitely the food options.
Overall, we had a lot of fun, but even for the price I don't know that I would stay here again. I did turn down three free nights at Planet Hollywood because I enjoyed NYNY so much, but we spent so much time playing at PH and other center strip properties, I may take that route the next trip.
Ask for a room near the elevator. It is a HIKE from the elevator if you are not close by.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC