We started our stay by going and dropping off our luggage into our horrid hotel room at Primm Valley Casino and then by going to Tony Romas for a late lunch. The food was excellent and for Primm staff they were pretty good! Then we played a few hours, went to the Smokey Robinson concert (which was amazing) then headed over to Whiskey Petes for a late dinner. We went to their new coffee shop so it was freezing in there, the service was horrible which is to be expected in Primm so that was fine, but every person in our party got sick after dinner! We headed back to Primm Valley to use the restroom in our hotel room, but it wasn't bolted down! We were on the floor below the casino we were later told the pet friendly floor. There was construction going on it was a huge mess, dead bugs all in the hallway the outside doors were left wide open the entire day and they were still open when we returned to our rooms at one am! Our electric sockets were exposed with no covers, the lotion and shampoo had been previously used. Since our host booked our room in advanced and we are such huge players we never thought we'd have to be treated like this. We walked the 1/4 mile back to the front desk (as our room was down this long nasty hallway) to ask if there was anything else they could put us in, we had to use the restroom and we just wanted a clean place to stay. We were willing to wall all the way back to our room, grab our stuff and walk wherever else they would put us. They did not move us and insured us they had nothing to do with it and that a guest opened the door even though this was inaccurate since they had proper door stops and the maintenance staff opened them earlier that day and never closed them. We went back to our rooms and thought well, we have to try to sleep here. We get back to our room we find bugs in our room, we kill them. We go to pull the comforter off the bed as we never use those when we do we find clothes tags on the bed, trash and an blanket that was crunchy and had been ate through by something. A rat or something ate through the blanket and there were little pieces of it around the bed. (I will attach a photo) We decided that since we couldn't use the toilet, or now the beds, and since we didn't feel safe sleeping next to two huge open doors leading to the outside we'd just have to grab our bags and leave. At two am we had to leave. The front desk employee said sorry I can't and don't know what to do. Our answer, "We are in the same kind of business you are, if we had a guest mention any of those issues we'd walk down, check them out ourselves we wouldn't tell the guest "that's not true that didn't happen" we'd go look and then assist the situation. She said she hasn't ever been down there never saw the construction, filth and open doors. I know they broke every code or standard possible. Not only that we called their operator twice during our stay the first time was to ask if they had a business center I was told "I don't know what that is" and was then transferred to Chevron's gas station. Then we called to ask how late the bus shuttle service ran, we were transferred to the reservations automated system. Then I called back and got operator Kim again, I said Kim, please do not transfer me to reservations what time does the bus shuttle service end "ok what bus are you even talking about" I explained she said, "oh I guess 2 am thank you bye" and then hung up. We waited for the bus and the driver told us they ran 24hours. I will load pictures from our walk to our room down the broken stair case with a lose stair rail and the bedding that had been chewed through by a rodent.