No hot water in bathroom. Non-functioning deadbolts. Small, cramped room suitable for Munchkins or hobbits. Thin walls. Elevator stopped at every floor even though no guests were waiting. No amenities such as hair dryer, in-room coffee or safe for valuables. No signs directing us to guest parking across the street. Room was charged to credit card at time of booking, so was pre-paid. In-room on-screen checkout not allowed because hotel imposed an unexpected $5.00 "resort fee" which isn't noted anywhere. Couldn't checkout until we paid it. Stayed there only because no rooms were available in the main towers.
A 1960s room with 2009 prices.

Purchased for $69 per night on Hotwire as a 4* room. @ rooms, 6ppl. Called the hotel, and they told me Hotwire sold me two smoking rooms in the old (West) tower. Would not give me nonsmoking rooms over the phone, but noted my request on the account since I had children in each room. When I checked in, they upgraded me to two adjoining rooms with 2 queens each in the renovated East Tower. Very nice. 42" flat screens (but no HD channels), nice bathrooms, good decor, nice view. I would strongly recommend the East tower! Casino is nice too, except for the sports book. Good poker room. Good bartenders. Kids had a blast with grandma while we checked out the casino. Overall, a good experience.

Check in told us our rooms would be ready well late of our check in time. I felt we should have been compensated due to the fact that if you check out late you will be billed. The check in staff seemed oeverwhelmed and stressed.
If you don't use valet parking you will have a bit of a walk to check in.

Front desk staff needs more courtesy and the noise from the train yard overshadows what could be a view of the mountains. An extra fee of $5 per room gets added even if the gym is not used. It also costs $12.99 per day for internet access and you have to pay for parking!!! Food is second rate in the cafe and the other food fares don't match up to price. The decor is adequate but is still a third rate and lower hotel. Friends travelling with us said the same thing and we all agreed this hotel does not make us want to come back. Better customer service and internet could boost the rating....maybe.