So, I live in Salt Lake City, a 90-minute drive from West Wendover, Nevada. My husband and I are both avid gamblers. We enjoy it a great deal and go to Vegas whenever possible. However, because of the close vicinity of West Wendover, we go there quite often, like twice a month or so. The three main hotel/casino resorts in town, The Peppermill; The Rainbow; and The Montego Bay, are all owned by The Peppermill Group out of Reno. The decor, service, food quality, and gambling are all very similar in those three casino resorts. By similar, I mean average. Our destination of choice has become The Peppermill, because we seem to have the best luck gambling there, and because they have renovated some of their rooms from the dark dingy 80s porn look most of the older rooms still have. We always make sure to request a renovated room. The other thing that has kept us coming back to The Peppermill, and their sister resorts, are the comps. We are invited to tournaments with free stays, and offered free nights and free play approximately four times per month. Addressing some of the other reviews, I do have to say the Peppermill is now, and always has been, very very smoky on the casino floor. Sometimes I wonder if Nevada is where people from other States go to smoke in public. But, being a casino, it is an adult environment based around gambling, drinking, and for some, smoking. As an adult, one can opt to remove oneself from that environment if it becomes too much. However, like a previous reviewer, on my last visit, I experienced the overwhelming smell of cigarette smoke in my room. My room was literally the last room at the end of a very long hallway as far from the casino floor as humanly possibly while still being in the hotel, so the smoke had to be coming from another room. It did not seem anyone was in the room next door, so I'm assuming there was a smoking room above or below ours causing the problem. If that is the case, the ventilation system clearly needs some work. Upon check in, we have generally found a hotel staff that is either in dire need of a raise, a vacation, or customer service training. Perhaps all three would be the perfect solution. This attitude seems to pervade all three properties. Just don't expect a very friendly check in process, and you won't be disappointed. Do, however, check your bill very closely upon check out, and then check the status of the credit card used regularly once you're home, as I have had more than one experience with strange charges showing up. Last time it was an unaccounted for $89 charge, which showed up on my credit statement quite a while after my visit. The credit card company was contacted, the casino/hotel was contacted, and the situation was resolved. Honestly though, I'm quite concerned it occurred in the first place. Another issue we regularly experience is the less-than-clean room conditions. As I mentioned, our most recent stays have been in the much brighter, recently remodeled rooms, and frankly, they are already showing wear and tear. The worst of it during our last visit though was that none of the surfaces in the main room area appeared to have been wiped down...ever. There were definitely several visits worth of grunge and grime apparent on the main t.v. console, the guest table, and the bedside tables. This is much more apparent in the new brighter rooms, and makes me fear for what I might have slept in or on in past years' stays. As far as the bathroom, there have always been cleanliness issues at all three of the Peppermill run hotels in town as far as I'm concerned. I started bringing my own disinfecting wipes a long time ago. I can't remember a visit (and there have been hundreds) where I did not find a long dark hair (not my own) in the shower upon my arrival. Once I arrived to a half empty soda and cookie wrapper on the t.v. console. My most recent visit also fell on the day that the previous reviewer "jazzmama1" was unlucky enough to be in town. I was with my aging and ill mother. Still, when I specifically requested a room with a fridge for her medications, they gave us the room at the end of the hall, a extremely long walk for an elderly person. During our loooong walk to the room, I heard someone passing by mention something about the power being out. Since no one had advised us of any sort of power issues upon checking in just moments before, I assumed it was not going to affect us. When we arrived in the room, there was nothing suggesting there may be a power outage. My mother put her medication in the fridge and set up her C-PAP machine, which requires oxygen. We both noted the smokiness of the non-smoking room and commented that it probably was not direct enough to be a danger with her oxygen. Shortly after our arrival, we went to the casino floor and returned to the room approximately two hours later. At that time, there had been a note slid under our door advising us that the power was going to be out "all over town" for several hours during that night and early into the next morning. Knowing this when we checked it, we would have opted to leave town right then, but the desk had decided not to mention it. The reason became apparent later. I immediately called the front desk and advised them of my mothers' need for medication refrigeration and electricity to run her C-PAP machine and oxygen. They stated there was nothing they could do. I advised them we would have to leave and drive back to Salt Lake City, despite it now being dark and the trip being through often dangerous desert terrain. They offered no resolution. I asked if we could have a refund on any or all of that night's room cost (we had not been comped that night due to a special sporting event of some sort...something to do with March Madness). It was 7:30 p.m., and we had not used the shower or opened the bedding at all. They advised they could not refund any of the night's payment as we had "already used the room". We were scheduled to stay two nights. I promptly cancelled the next night's stay, as I knew my mother would become very ill if we attempted to stay. The told me there would be no charge for the cancelled night. Of course there would not be! There should not have been a charge for the first night since they failed to deliver the fridge and other amenities as promised. It was after this stay that the unaccounted for $89 charge appeared on my credit card, in addition to the $59 plus tax paid for the first night's stay. So, that's what you can expect from The Peppermill's hotel really. It's a LOT easier to handle such issues and screw ups when you know your stay is being comped. When you're with an ailing parent and paying full price...not so much. So, on to the casino. The Peppermill has a good-sized gaming floor with a wide variety of slot machines and table games. The number of quarter and dollar machines seem to be dwindling to make way for the more popular nickle and penny machines, which I don't mind, as a max bet on one of these is equal to the couple dollars per bet on a dollar machine anyway. It has been my experience that the slots pay pretty consistently in Wendover. We usually almost break even. Obviously, we wouldn't be going once or twice a month otherwise. The gaming table prices are very reasonable compared to Vegas tables. Most of he bar and floor cocktail staff are all very friendly and appreciative of a tip. The floor cocktail staff has gotten smaller and smaller as the economy has gotten worse, so unfortunately, they are overworked and sometimes there can be quite a long wait between drinks. There is not nightly entertainment at the Peppermill. The only nightly entertainment on a show stage is at The Rainbow, and is dark on Mondays. Not to worry though, the three Peppermill-owned casinos run buses and shuttles between all the properties 24 hours a day. I have enjoyed listening to the drunken hi-jinks of other passengers on these shuttles regularly. It makes for a very interesting ride. The Peppermill has a decent buffet. There is usually a little something for everyone. I'm easily pleased and don't expect Michelin Star dining when I go to a casino buffet, so it's pleasingly average. The other restaurant in The Peppermill is a new Mexican restaurant called Pancho and Willie's. The food is pretty good. The atmosphere is still new, but not very exciting. What we have enjoyed a lot is the new "Cantina" just outside Pancho and Willie's. They serve a wide variety of margaritas and bar food from the restaurant. We sit there enjoying a nice drink, playing nickle poker, and munching on a plate of nachos. That proves a much better spot for people watching and ambiance than inside the restaurant. The Sports Book at The Peppermill is really just a bunch of chairs set up in front of some big and small t.v.s. It does not have it's own separate area and is just off the casino floor. We attempted to place a bet during the last World Cup and the clerk at the betting desk had very little idea what we were talking about. Luckily, it was all figured out and the game was put on when some of the Latino employees requested it and told the clerk what channel the match could be found on, a little known newcomer called ABC if I remember correctly. (Come on! World Cup Semi-Finals, Switzerland vs. Spain! and the clerk wasn't sure it would be broadcast! Please!). By the end of the match, it was on every big and small t.v. and the "Sports Book" was full. Perhaps a daily briefing of some sort on important World sporting events, not just a reliance on knowing when the next Utah Jazz game is, would be in order? So, that's what I have to say about The Peppermill at the moment. NOT impressed with my last trip, but still tempted enough by those comps to be returning for two nights next week. I really hope things are better, because we just got back from Vegas, and realized with gas prices what they are now, flying into Vegas and getting comped by The MGM Grand is much more tempting than Wendover could ever be. Anyway, please wish us luck, and if you happen to find yourself in Wendover, I wish you luck too!!
Ask for a remodeled room and hope for the best. Don't expect too much.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC