We just go back from our third stay at the snowflake Inn. We just love it . We had found this place 1 year ago on a fluke. We left Mass to get away for the weekend without booking anything. At 10:30 at night and going to several unsatifactory hotels,motels and inns. We came across this inn (by the way we are not inn people). When we came in Sue showed us around and let us know about how everything works. In the morning we asked to stay an extra night unfortanatlly they were booked. For 6 months we dreamed of staying at the Snowflake Inn again when we could get away we booked a weekend package What A Treat! We arrived early and were told not a problem they showed us to our room Sue was not in to check us in, but no problem. When getting to our room it was huge. We took a shower and climbed under the triple sheeted bed and slept like we hadn't slept in months (just what we needed) We finally came down to the desk about 7:00p.m. and officially checked in with Sue, booked our dinner and massages. There is coffee and sweets available. We also took advantage of the indoor jacuzzi pool. (the last time we didn't have suits) We truley enjoyed our stay and we are always well cared for. This is such a relaxing place to go. After a long 6 months we booked again. We just got back, each time we go it is more enjoyable I don't know how this is possible but it is.
Again everything is perfect. When I read some of these bad reviews I wonder what is wrong with those people either they have mistaken it for a different Inn or must be the most unpleaseable person, and may be they are ???? If you are a normal person this is the place for you. If you need to get away, SLEEP and leave work behind come here relax and enjoy yourself. When we stay other places and they are not up to par we always say "Well it's not the Snowflake Inn" we laugh and think of the day we will be returning. Thank you Sue and your amazing staff we will see you in 6 months p.s. we got home safely in the snow thank you for the offer to stay anthor night. To bad we had a daughter who had school! Today at work while I write this I wish I was there sitting in the hot tub.

This is long but I have to inform you of my experience.

I and my wife were looking for a romantic place to celebrate our 10th year anniversary. My sister, a travel agent, heard some good feedback about this Inn in Jackson, so I visited there web site and called to book a 2 night stay. The web site sounded perfect, romantic, and pointed out many details that make them stand out.

The day we arrived, were got there about 1:30. We had left early due to a snow storm that had begun but did not slow us down. When we arrived, the person at the front desk looked at the clock and said...oh, you are early; maybe you can go have lunch somewhere or just drive around and see the area until 3pm when you can check in. We told her we had already driven 2 hours, but with a smile she kept on talking about leaving. That absolutely turned us off!

From that point it went down hill. After wasting time and money in a local bakery waiting to check in we finally get to see the room. As we enter to see what we can only describe as a stripped room. It felt empty and cold. And I mean real cold since they didn't take the time to turn the fireplace on and heat the room up; it must have been 55deg in there. We continue to look around to see a separate seating area that is truly useless since it is nowhere near the fireplace or TV, and look about as comfy as a bench seat. There was also no sign of color and life in the room. Unlike the website images that show flowers and candles and bench seats in front of windows, naaaddaaa! Zippo! WE did smell fresh paint though, so I gave them the benefit of the doubt and called down thinking they forgot to put furniture back in after painting. Not the case, we looked at a grade up in suite and it was identical except for the steam shower. Strike 2!

Then we decide, ok, let’s go in the "SPA". Ok, let’s get something straight here; they do NOT have a spa in this building. What they have is a nice big Jacuzzi room. Oh, and this was the best part, as you walk into the building the first thing you see to your right is ...you guessed it...nice clear windows that you can stand at and stare at anyone (having a romantic weekend?) sit in the Jacuzzi feeling about as uncomfortable as a human can feel. Yeah that's great, take people who never have time to take vacation, ask them to come rekindle the "fire" and then let people watch them through the glass as they arrive and leave the building. What are we ...fish in a tank? Ridiculous!

So we enter the "Jacuzzi" room. The candles are not lit, music not playing, Jacuzzi not on. So as I attempt to get the cd to play in the player, I notice the cd's are scratched beyond, so I just about give up until one finally starts to play. By then the person at the front desk comes in and lights the candles, that's because she could SEE me from the front desk through the glass walking around aimlessly.

Ok, it gets better; I actually paid for the added feature of decking out the in-room Jacuzzi with flowers, candles, and wine as a surprise. They get the room ready so when we come back for dinner it's ready to go. I changed my dinner time from 8PM to 6PM and come to find out; the "people" who do this were not told of the change. So as we arrived back, I came into.... well.. the same room I left. Which was nothing close to romantic to begin with. I called down to the front desk and they were shocked that got missed. Not as shocked as I was since this is what they specialize in. Strike 3!

Ok, with that blown, we finally decide, it's time for bed. I went to get in bed and when I jumped in I think the bed hit me back. I have not for many years felt a bed this hard without someone special ordering it. It had less them 1 inch of foam on a solid spring mattress. Owe... and forget about the separate coil idea so when your spouse moves you don't get woken up. No, I know you are thinking...isn't this place supposed to be rejuvenating?, refreshing?, relaxing?...how can you sleep when the bed is a Jell-O bench? Strike 4?

So as we try and fall asleep, we are shocked out of that when there is a big bang and the room shakes. Low and behold, we are above the front door, and every time someone enters or leaves it was like someone dropped a 200 pound boulder on the front deck of the building. I was like...what the ...was that! Yeah...that was fun, soooo relaxing.

We get up the next morning and head down to "breakfast". Ok...once again, this is not a breakfast. Warm coffee (since they could not go to Sam's Club and get a coffee maker that keeps 36 cups fresh and hot), combined with basic pastries was a joke. How about some variety, service, maybe fruit? What’s so hard about getting a little burner and cooking up some eggs etc?

That leads me to the in-room features. No small fridge. No seating around the fire, not even an end table next to my side of the bed. I had to put my water bottle on the floor! What? ...I think they actually expect me to walk out on my "romantic" night and go down to the kitchen to get a glass or some water, or go in their fridge and retrieve the beer I was storing in there? I would have too since there is no in-room service at all. Even though it is supposed to be a true "getaway", we have no way of getting breakfast brought to our rooms, storing wine, having coffee when we first get up etc. Ok, once again, did I read romantic on there web site?

So we also read on their web site.....dual shower head couples shower for 2 etc etc. Ok, not going to happen. In our room, there was 2 shower heads; one was the real head, the other one of those hand held ones. Of course only one works at a time and the shower is not big enough for 2, so you may as well walk over to the toilet and flush all the "couples" stuff you can think of down the tank.

So we get to wine and cheese night. Ok, when they say cheese and they never refer to it in any plural sense, they mean it. They had a single dinner plate of cheese slices, with a single small basket of crackers to choose from. I felt we were in ration mode...I'll take 1 of these, and 1 of those and go nibble like I enjoy do that. After a few seconds it was starting to look like a sizzler buffet at peak dinner. I went back for more crackers and had to settle on broken pieces that were left. As for the wine...well, let’s just say nasty. I mean if it wasn't for the cheese, there is no way I could have ingested much of it.

My wife was so upset she almost made me leave the night before our stay ended. In the end we got up at 7AM and just walked out.

I wish I could say I am just kidding, but the lack of attention to detail and nickel-and-diming me everywhere I walked made me start to hate being there. Too bad... it is very clean and well kept. I did like the lobby area for the fire and few seats it had. Way way too quite though. We are adults that wanted to get away for the weekend, but I did not want to feel like I was in a church and had to whisper the whole time. That was ridiculous.

Bottom line, this review is accurate and honest. If you still want to go there, it is your choice, but just don't expect what you see on the web site. I will not return of course. In fact, I now have to spend even more money bringing my wife on another trip to simply make up for this joke of a weekend I just put her through.

Paul

This was our third visit to the Snowflake. A nice little getaway for my husbands birthday. We stayed in the Park Suite and it's now our favorite room at the inn. As usual everything was perfect and the massages we had in our room were wonderful. We met some nice people during the wine & cheese time in the afternoon and had fellow Red Sox fans to cheer with at the Wildcat Tavern across the street from the Inn on night.

We own a condo in Jackson and visit most weekends. We have never actually stayed at the Snowflake Inn but we visited during an open house and tried some of the homemade pastries (yummy!!).

If we didn't own a condo this is where would stay!! (we have toured many of the local inns - many were cute but this was my favorite).

It is an adult only hotel. The room are all of good size and have their own jacuzzi. We were told that the price includes an in room massage. The hotel is only a few years old so everything in new and clean.

It is right in the Jackson loop, a very desireable area. The owners were very nice.