“DON'T review, unless you thought it was good, or until AFTER your credit card is charged”
After spending my time at this motel during my childhood had me excited to return. Room was dingy and under a stairwell. I'm not picky when it comes to something like a hotel room, because I go there for the sights, not dwelling in a "resort." I was even told we were receiving a suite, but ended up with two twin beds, yet, I still didn't care to complain because I wanted to just have a nice break. One of our bed lights didn't even work! We could barely fit on one bed together. Still, no complaints.
We were initially enthused there was a hot tub outside because it was right next to our room and the indoor pool is locked up at night...but on the website, there is a supposed Jacuzzi tub outside. Want to know why you can't see it in the avatar? It should be on the immediate upstaged right of the pool. Don't see it, right? That's because it's non-functional and looks like a cesspool. Still...don't want to ruin my anniversary. I do give credence to the staff member closing the pool on our first night, as she allowed us extra time after the pool closed.
I have a gripe that I put up with all of this nonsense for what was supposed to be a pleasant time and was a good and non confrontational customer, when, according to them, I should have been calling them every time I found something wrong with my room. I was told while booking for a suite that they had one left during the time we were booking our room. After talking to them after checkout, they explained they would have gladly changed my room. I wanted a suite, I booked a suite, and I paid for a suite...but their solution was to move us to a smaller room. Everything from the filthy floor, the sight for sore eyes shower (that I couldn't even bring myself to use), the hairs and the used band-aid in the hot tub, the petrified grasshopper I found under my bed while looking for my cell (which would have been the last straw to make a move and complain had I not been checking), but especially, the accusations and 200 dollar charge spontaneously charged to my account after my boyfriend wrote a bad review. I know they read the review because they knew and defended details that was only disclosed in the review, sometimes verbatim.
I smoke cigarettes. and I have no problem with smoking outside (my bf doesn't smoke so I don't smoke around him). SO, here is what REALLY happened, and not what supposedly happened, according to the Beacon, in their response to my boyfriend's review. there are plastic chairs provided for smokers conveniently weened directly between the SCREEN door to the room and the air conditioner in the window. I don't like littering, but I didn't see a place to dispose of my cigarette, so I threw it in the room trashcan. Big mistake that was, because I already threw a mcmuffin in the trash that was wreaking up the room that morning. Another mistake: my boyfriend would sit in the doorway and/or not keep the main door closed while I smoked cigarettes. I didn't think it would matter and I don't remember it being in the contract you sign before you get your room key, but apparently it was a 200 dollar mistake. I did eventually go a couple of rooms down and stole one of the butt cans the motel leaves out. The trashcan ended up stinking so bad that we left it outside until the night before we left. First, we get 200 charged to account. That wasn't how much the room was...A couple of days later, we were charged our room fee.
My boyfriend called to find out why there were numerous charges, and they accused us of smoking in the room, and that it costs 200 to get the curtains dry cleaned and the bedding washed. You should be cleaning the bedding; that's disgusting.He asked to speak to a manager and said he didn't need to speak to anyone but her (not yet disclosing her position there). He was getting no where with them on the phone and she hung up on him. Hardly customer service.
I called back and a man picked up. I used the extension for billing, as I believed that would be who would be able to answer my questions. After him barking at me that I called the wrong department, I heard him talking extremely rudely about my boyfriend and I. A woman gets on the phone and I inquire how they could say I smoked in the room. The cigarette butts I had to put in the room's trash? She said the room smelled like smoke. I explained about the screen door, she said it didn't matter. She became hostile with me and explained how inspects and manages all the rooms and our room was, according to her standards, spotless. I asked her if she noticed how bad the breakfast sandwich smelled and if she noticed there were wet cigarette butts in our trash. She said she didn't inspect OUR room herself. I questioned what grounds she had to be in charge of inspecting and allotting fines, and she had no response. She ended the conversation by hanging up on me.
We paid the extra money for something we didn't do, so buyer beware...and if you're going to stay there and smoke, go far away and keep your door closed. It's been about 5 months, and we just got a second 200 fee, and we haven't even been in New Hampshire. I'd recommend using a credit card you can add money to, so you don't end up in the same situation we did. I wasn't going to put in the effort of trashing this motel, but after the way we were treated and how we are now getting mysterious charges (assuming they now have our credit card number), I would def. go somewhere else, because there are way nicer hotels in Lincoln.
Suites are the best because they have a Jacuzzi tub in the room, but make sure you ask them to speci...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC