I recently stayed at this hotel back in August 2013..We are a family of 4 we have stayed at this location for years When it was the original owners and it was known as The Granite Inn.
Well as we found out it changed owners and we thought .let's give it a chance,How much could they have changed,always been a great family facility...?
We arrived after a long drive from Halifax Nova Scotia....All set to have a good meal and prepare for some shopping as this is one of the sports that all 4 of us love.
We rented 2 rooms and after carrying in our luggage,My Daughter ran into some issues,at first it appeared as though Only the garbage ,had been left behind,..But upon further inspection we discovered that the toilet was filthy and full of "hairs" the Bathtub as filthy as well,tub ,walls ,were full of Black hair and the Soap Scum was unbelievable..WE HAVE PICTURES AS WELL'.
She reported this to the front desk,unfortunately the Male at the front desk could not speak nor understand English..So that was that for this night ,they both stayed in our room,but not before we had to get to a local Walmart and buy some cleaners and disinfectants,as now I thought our room can't be much cleaner...hmmm..Right I was ..Scum,hair,floor wasn't vacumned in sometime probably 6 rentals ago at least..
The next day we were able to locate the General Manager and spoke with her about this mess,she obviuosly had to say how sorry she was and explain that these things do happen and they always have meetings with staff ,and bring up problems or issues and try to resolve them..
Long story ...my daughter was offered 10% off of her room for the 1 night..and assured us that these rooms would be paid extra attention to and cleaned immediately..REALLY..
We had told some people about how great the Granite Inn was and we suggested that they try it and some of these families were heading to New Hampshire the next week,we immediately contacted these people and told them our issues..They will not be staying here either their plans were changed and they rebooked elsewhere.
This is exactly what we are doing from now on,this place Out Sources its cleaners from somewhere,and I know for a fact as we watched the behaviour of these cleaners,in the parking lot at dark, it is a very sketchy indesirable place,there are people hanging around in the hallways,Very Noisy all night long,it is like staying at a party house that has long gone lost control.
Save your hard earned dollars and spend them smartly at a place that is decent and clean not much to ask for is it?? We now are staying at The Hampton Inn's..lots to choose from and they also offer a great breakfast to start the day,rooms are immaculate and yes they so clean toilets etc..
When we were at the Fireside Inn,My Granddaugther actually dropped a piece of her muffin that she was eating and I tried to clean it up with tissues but I left a note for the cleaners advising them they would have to vacuum to get all the muffin crumbs up. That rug (badly worn) had the same crumbs in it 2 days later..Yes we had to stay here for a few days as other hotels in the area happened to be booked up so we couldn't get rooms until we were there for 3 days..
Anyway this is our travel mess and we all left with a bad taste in our mouths,The General Manager..did what she was allowed to do ..that is all she did..
A very good tip..turn your car around and drive to another location...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 weeks ago
Thank you for taking the time to fill our this review of our property. We strive to know how our customers rate our property with their positive comments, as well as suggestions as to what we can improve on. I would like to clarify that our hotel did change from the Best Western brand to the Fireside Inn & Suites; however, there was no ownership change, that is a false statement. We still have the same staff and ownership that was present when we were Best Western. All of our staff members are American and speak English as well. I have discussed this review with our housekeeping supervisor to show them your cleanliness improvement suggestions. Thank you again for taking the time to fill out this review.
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Fireside Inn & Suites
This response is the subjective opinion of the management representative and not of TripAdvisor LLC