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Best Western Red Jacket Mountain View Resort: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 48 reviews
48 Reviews
5.0 of 5 stars
12
4.0 of 5 stars
13
3.0 of 5 stars
8
2.0 of 5 stars
6
1.0 of 5 stars
9
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#14 of 19 hotels in North Conway
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 146
Description: Three-story Hotel set on a 40-acre estate adjacent to US 302 & NH 16, near Mount Cranmore. This description is based on information provided by the hotel.
Address:
Route 16
North Conway, NH 03860
Check Rates: £116 ($232) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Best Western Red Jacket Mountain View Resort

( 11-15 of 48 )
“Just not the same...”

Best Western Red Jacket Mountain View Resort

1 Jan 2008
5/5 found this review helpful

This was the tenth Thanksgiving we have spent at the Red Jacket, and unfortunately is probably the last. When our family first started visiting the Red Jacket around Thanksgiving, the place was a bustling, charming hotel with a family feel. We loved the manager's reception before Thanksgiving and of course the beautiful holiday decorations that went up the day after. It was an enchanting place to be.
This year the hotel was an absolute ghost town. We understand that the MAJOR renovation for the indoor water park is ongoing and drives away families, etc. However, the hotel was still open and should have been operated as such. It was cold and pretty desolate. Service was pretty shabby. There were exactly 6 people at the manager's reception with one server with one tray of pretty nasty appetizers. They were obviously deep fried in old oil. It was depressing. Oh, and no manager. If you have a "manager's" reception, at least have the decency to show up.
I will say
our meals (sans one in the bar) were very nice. The food in the a.m. and the Thanksgiving meal were lovely and so was the service.
Although the hotel has been renovated, the rooms are still a bit dated. Small things like daily newspaper delivery, are not offered any longer. The accommodations are what they are, but nothing special for the price you pay.
Long story short - if you advertise and sell "packages"; make sure you follow through with them, otherwise it is just another night in a cold and quiet hotel. Everything changes, just hate to see it change in this way.
We have nice memories of the Red Jacket, and I hope this water park brings them the business they anticipate. Our children are older now and the water park does not excite them much.
Clearly the hotel is going for the young families, which is fine and I am sure much researched. I wonder if they will loose any conference/social business.
Good luck to the Red Jacket - we will search for the magic at another destination next year!

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Accessibility due to majore renovation - lack of personal customer service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrinityMaine's Summary
Date of Stay: November 2007
Travelled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: 19 July 2005
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
Great pool scene, Families with Small Children
I do not recommend this hotel for:
Young Singles, Older Travellers
I selected this hotel as a top choice for:
Great food / Wine, Shopping, Spa
Was this review helpful? Yes No
Management Response
RedJacket021, Manager
(Management representative)
3 Jul 2008
Obviously, there were a lot of problems while the construction period was developing and ongoing. We do apologize for the inconveniences caused by the construction, but some things just couldn't be avoided or anticapated.

The good news is that the construction is complete and all is good.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £116 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Fine, will be better after this summer”

Best Western Red Jacket Mountain View Resort

20 Nov 2007
3/3 found this review helpful

We booked through expedia, about $150 a night for mountain view. For North Conway defenitely a "resort" style property set on a large piece of land, unlike most other hotels of the area. Check in and service was very friendly, we got a VCR/DVD player installed after we asked. Rooms and hotel are somewhat dated, but expected for a rural NH location. Fairly standard hotel room. Defenitely clean. The view was nice.

During the summer, coming with kids, I could see the hotel as ideal. Game room, pools, restos, and a lot of land would work. They are building this huge indoor water park and while the construction is inconvenient, I would go back here with my kids in the future. I'm sure without the construction (and when its finished) stays would be great, expecting the rooms to be what they are.

We had a nice time - the breakfast buffet Saturday morning was only $13 and great, don't miss it. If you're going to North Conway to shop you could probably stay cheaper elsewhere, but we were happy.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raveman2001's Summary
Date of Stay: November 2007
Member since: 08 March 2005
Was this review helpful? Yes No
Management Response
RedJacket021, Manager
(Management representative)
3 Jul 2008
Thank you for your kind words. We do try to make your stay as pleasant as possible.

Your right, hopefully by summer time we will have most of the kinks out of running the Kahuna Laguna Water Park. The room renovations will be finished too.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £116 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“good location nice view”

Best Western Red Jacket Mountain View Resort

12 Nov 2007
1/1 found this review helpful

my wife and i went n.conway for some shopping. we made no reservations, hoping to find something when we got there.i picked up a travel guide at one of the stores.on my second phone call i found b.w. red jacket. the person i spoke to was pleasant and helpful she did inform me of the construction going
on but that was not a problem. the room was neat and clean but nothing fancy considering the price other than having to park the car at the opposite end of the building everything was great.

p.s. the sign on the new construction said completion dec. 2007
no way . maybe 2008

  • This TripAdvisor Member:
    • Liked — hot tub in room
    • Disliked — small room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nyleeny's Summary
Date of Stay: November 2007
Travelled with: Spouse / significant other
Visit was for: Other
Age group: 50-64
Member since: 12 November 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, A romantic getaway, Girlfriend getaway, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Older Travellers
I selected this hotel as a top choice for:
Shopping
Was this review helpful? Yes No
Management Response
RedJacket021, manager
(Management representative)
3 Jul 2008
You were so right about the opening date of our water park. We opened Kahuna Laguna in February 2008. N Conway received record amount of snow in the winter of 2008. Happy to read you enjoyed your time with us. Parking is now easier and more accessible to resort entrance. Please stop in again if you find yourself in the N Conway area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £116 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Beautiful Room”

Best Western Red Jacket Mountain View Resort

Save Review
5 of 5 stars
Hudson, Massachusetts
21 Aug 2007
3/3 found this review helpful

The Red Jacket Mountain View is a finely decorated, comfortable, family-friendly resort. The resort is in the process of building an indoor water park. The outdoor pool is great, and there is a large indoor pool as well. Our third floor mountain view room was recently renovated and was a large, lovely room. The tennis courts could use a sweeping. Breakfast is not included, which would be nice considering the nightly rate. The outdoor deck overlooking the mountains is a great place for reading or a drink. The 2-man band (humorous and accommodating) was entertaining.

  • This TripAdvisor Member:
    • Liked — Great room and views of the mountains
    • Disliked — Rate does not include breakfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
801cam's Summary
Date of Stay: August 2007
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: 31 January 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles
I selected this hotel as a top choice for:
Outdoor / Adventure, Other
Was this review helpful? Yes No
Management Response
RedJacket021, Manager
(Management representative)
3 Jul 2008
With the new water park being built the indoor pool will be turned into a game room and the indoor pool will be a wave pool in the water park. The tennis courts are going away too.

The room renovations will be ongoing until completed.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £116 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Had a lovely time.”

Best Western Red Jacket Mountain View Resort

16 Aug 2007
1/1 found this review helpful

We made a last minute check-in to this place, we had a two year old with us, and we were stressed about finding a place to stay. The staff were very nice and very helpful, the room was perfectly clean and comfortable. The new outdoor heated pool was lovely, you could see the mountains and there was a bar right there!

The breakfast buffet in the morning was nice. We had a lot of fun there and would highly recommend it.

  • This TripAdvisor Member:
    • Liked — The cleanliness and the heated outdoor pool
    • Disliked — The indoor pool was under construction
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tinamagina's Summary
Date of Stay: July 2007
Travelled with: Family with young children
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: 16 August 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles
I selected this hotel as a top choice for:
Theme / Amusement park, Outdoor / Adventure, Spa
Was this review helpful? Yes No
Management Response
RedJacket021, Manager
(Management representative)
3 Jul 2008
We are glad we could help you in relieving your stress. We are also very happy you enjoyed your stay. Thank You
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £116 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Best Western Red Jacket Mountain View Resort

( 11-15 of 48 )
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Best Western Red Jacket Mountain View Resort Address

Route 16, North Conway, NH 03860