After much research on different hotels, we picked the Foxridge hotel because of the reviews that we read and what we saw online. What a disappointment when we got to our room!
The lobby was nice and the grounds were beautiful, however, once we got to the room, it was old and not what we expected for what we paid. The worst part was that it was dirty.
There were hairs on the soap dish and the worse part Black hairs all in the beds. When I pointed out to the front desk that we had just checked in and that I had blonde hair, they came down and changed the linens. I then pointed out that there were cherrios on the floor . I asked them to leave a vaccuum and I actually vaccuumed the rug myself. That is how we started our vacation after a long drive.
They never offered a discount or any compensation. We didn't want to stay there another night, but had already paid in full for both nights. We will never stay there again.
The buffet in the morning was not much better. I had to ask for ceral bowls and when I did nicely, I was given the rolling eyes. When I handed them a dirty bowl, I was given a dirty look. It was shocking!
We decided that we were going to come back to N. Conway to do more activities this year that we were unable to fit in this weekend, but definitely will not be staying at this establishment. They have lost our business. We will not be recommending this place to our friends when they ask us where we stayed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
pet owners
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Theme / Amusement park
Management Response
Red Jacket Resorts, General Manager
(Management representative)
3 Aug 2007
I was disappointed to read the review from "weesa22" of a recent stay at the Fox Ridge Resort. Each guest room is inspected prior to check-in to ensure that we maintain the highest level of cleanliness, but in this rare instance we failed to meet our own high standards.
After some research I learned that we did change the linens and were in the process of vacuuming the room when the guest insisted that the staff leave and let them vacuum. They prepaid for one night and would have been able to leave with no penalty the first night if they chose. They also chose to be on a breakfast plan for both days of their stay; again they could have opted off of the plan if they wished.
Every guest, and any complaint, is important to us. We strive for 100% satisfaction and if we do not achieve it at first we must make it right for the guest in the end. If the guest had mentioned that they were not satisfied with the way we handled this unusual situation we would have fixed it immediately.
-Sincerely,
Craig Boyer
Fox Ridge General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC