When one of our adjoining rooms was not ready at the promised time, we were upgraded to a suite on a different floor. The room was amazing with a large balcony, great view, separate bedroom and living room and two bathrooms. Not only did someone from the hotel call to apologize and make sure were happy, but they sent up a note and snack. Anna, the manager, followed up with an email to check on our experience and again apologized for our inconvenience. We appreciated these little touches and were extremely happy with the upgrade.
This was our fourth stay at this hotel and we have always had a great experience. The amenities in the room (Bliss products, New York Times and Wall Street Journal) are well above standard, the fitness center is very pleasant, the beds are comfortable, and the staff is always friendly and helpful. No negatives!
- Also Known As:
- w Hoboken Hotel Hoboken
- w Hoboken Hotel
- w Hotels Hoboken
- w Hotel Hoboken
- W Hoboken New Jersey
- Official Description (provided by the hotel):
- The W Hoboken Hotel awaits, where you'll do it your way in our 225 rooms, with celebrated comforts such as the signature W bed, state-of-the-art entertainment, fully wired technology and more. ... more less
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