This was truly one of the worst hotel experiences I have ever had. I booked the room through Hotwire for 3 people. However, when I checked in, the hotel charged me an additional $20 for my 3rd person in the room. The room was disappointing and gross. The bathroom door was warped and did not close properly, the toilet barely flushed, there were hairs and stains on the bed sheets, the security chain on the door was broken (we had to keep a door propped against the door while we slept), the pool water was dark green and the wireless internet did not work in the room. I complained to the front desk about some of the problems and they promised to send someone to the room to fix things, but never did. Then I complained to Hotwire. Hotwire was great and contacted the hotel directly to try to assist me with the problems. Unfortunately the front desk staff promised Hotwire that they would fix most of the problems with our room, but then they never followed through with the promise. So I had to go to the front desk again to request clean sheets. The guy at the front desk (there seems to be just one man and one woman working at this hotel) claimed that it was too late for him to get into housekeeping to get clean sheets and that we aren't entitled to clean sheets until the next day because we hadn't actually spent a night in the room yet. After much arguing we left the lobby in disgust, but miraculously about 15 minutes later someone did arrive at our door with a clean set of sheets. When we contacted the nationwide 800 number for technical support for the wireless internet that was supposed to be available in the rooms, the national tech guy on the phone said he'd been having problems with this hotel and the front desk guy had been completely uncooperative in helping to get the problem resolved. He suggested we report the night desk attendant to the morning desk staff, but we knew they were all the same 2 people so reporting anyone to anyone else at the hotel would do no good. Fortunately I was able to get my $20 extra person fee back by complaining to the front desk about it again and grabbing the credit card slip out of the woman's hands and writing "VOID" across my signature. What ever you do, do not stay at this hotel!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC