We stayed at the Heldrich for one night in December. Our room was an average sized hotel room and came with everything we needed (full ironing board, plenty of storage space). It is located in the center of New Brunswick, across the street from the State Theater and many restaurants. The staff was very friendly, the room was extremely clean and the king sized bed was very comfortable. Best hotel for someone seeing a show at the State Theater since you can just walk across the street. I highly recommend this hotel.

I stayed at the Heldrich for one night in December of 2007 for business. Overall there were some problems with my stay but the staff helped to remedy the situation somewhat.

First, the room service was pretty terrible. I ordered a flat bread pizza that arrived in about 30 minutes. The pizza was very cold and tasteless. I then ordered room service again for dessert. It was brought quickly, however I was given no napkin or utensils!

Second, in the morning I discovered that the tub had some kind of black spots in it. I put on flip-flops so that I didn’t have to stand on whatever was in the tub. I then discovered that the drain did not work, so I had to stand in three inches of water while I tried to finish showering and get to my meeting.

I did complain to the front desk. I told them that I could have stayed at a Hampton Inn for half of the price of staying at the Heldrich, and that I wasn’t sure that I would stay there again when I return for business. Eventually they agreed to credit me $50 for my troubles. I sincerely doubt that I will spend the money again to stay here.

On the positive side, the breakfast at the restaurant was good.

This was our 20th Anniversary and we wanted to make it special. Downtown New Brunswick has been transformed into a wonderful, enchanting village. It has all of the unique and captivating charms of the old East Village in NYC, Georgetown in DC, Old Town in Chicago, the Warf in San Francisco, and some very special places we have been in Europe. Across the street from the hotel are the State Concert Hall and George Street Playhouse and choices of restaurants that would suit any palate. We ate at a great English Pub with an American flare. Then we took in an incredible Christmas Concert with the New Jersey Symphony Orchestra, the New Jersey Youth Chorus and the Canadian Brass. The hotel was 4 Stars and reminded me of any of the best we have stayed at in all of the cities mentioned above. We were truly amazed and didn’t realize the treasure we had in our own backyard.

The hotel was pretty busy that night since there was a Rutgers game. It was fun to see every one decked out in their scarlet. My husband and I lived in the area back when the Heldridge was an SOR that had just closed down. We never would have imangined a luxury hotel in that location. We skipped the valet parking and just parked on the street. Some people may be unconfortable with the neighboorhood. Since it was a big step us from the neighborhood we were used to we didn't mind,and didn't have a problem leaving the car on the street.

The staff was very nice upon check in. I had booked a room with a king size bed but there was a mix up in the reservation and we ended up with two doubles. The gentleman at the front desk was very appologetic and offered us free breakfast the following morning. We hadn't planned on eating breakfast there, we found the menu very overpriced. The room was very nice, and clean. We had a nice view of Livingston Ave. We didn't have time to use the pool, but did check it out, it looked great.

Breakfast the next morning was very disappointing. The restaurant was empty,but the server was running around. I assume she was taking care of room orders. It took a while for her to come to the table. Also, the food was slow to come out. Once it came out my sausage was cold, I sent it back only to get the same order, semi-warm. It was hard to complain about a free meal, but I was very glad I didn't have to pay for it.

All in all, the hotel was great.