I have been at this hotel for the last six months and its like a home away from home. The staff is beyond helpful. When I would get up in the morning to walk my dog they would greet my daughter and I like we just woke up at one of our relatives house. My little girl is 4 and loves and I mean loves the manager Mario there, he is always there to help us with anything we need. He is always busy but takes the time to come and say hi to my daughter and I. Ps. He's not to hard on the eyes as well LOL. All the other staff at the front desk are extremely sweet and tell you anywhere u need to go. The rooms are quiet and comfy with how they are setup. They have a nice little table there so you can have dinner or in our case do crafts. The shower has a nice shower head with non stop warm water which is a must for me. The house keepers are very sweet, espically Maria she is always there to give you new blankets or extra towels. Everyone is just so sweet to have a conversation with there. I spend at least 5 min. at the front desk with Lorraine who is super sweet just talking about whats new. As far as the other comments I have to say they might have been looking for a red carpet entrance, but if you want to go where you are close to a grocery store down the street and yummy olive garden next door as well as a family enviroment stay at the Extended Stay there is a such a nice group there!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 March 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Ramsey - Upper Saddle River. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.
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Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC