We just returned from a weekend away at Minerals Hotel. We had a big destination wedding weekend at Crystal Springs Golf Resort over 2 1/2 years ago. All of our guests stayed at Minerals Hotel for mulitple nights. So, we love to go back to the area to bring back memories of our great weekend. But, every time we have high hopes for the experience and there are the same issues - nothing ever changes. Kites restaurant in the hotel itself is awful. We went there 3 years ago when planning our wedding, during our wedding, for our first anniversary and again this past weekend. The service is horrendous and each time we go back we hope things have changed. All the servers huddle in the back behind the wall and don't do a thing. For breakfast it is a buffet (kind of expensive for what you get) and all we needed were drinks. She took our order but never brought them! Then asks us how everything is - this has happened every time! For lunch, service is sooooo slow - this is the only sitdown restaurant within walking distance and is really bad. The other restaurants around the area are great. The Crystal Tavern is fabulous. The rooms are great - they have a kitchen area in the king size bed rooms and everything is very well decorated and very clean. The pool area is really nice. The big complaint are the crowds as the public is able to join so it is not just hotel guests. So, very very crowded at the gym and pool. The pool towels are very thin and very small. Also, it is hard to get towels at times. The spa is amazing. Front desk staff are not very helpful and it is hard to find help with luggage or even a cart . Overall we love to go to Crystal Springs and are excited about the new hotel in the area - Grand Cascade Lodge - we really hope that the service there is going to be much better!






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