Dear Relaxetta,
Thank you very much for your recent stay with us, and taking time to share you thoughts regarding your experiences. We are glad to see that you enjoyed your stay with us and especially liked our waterfall design feature in your villa.
With respect for the designs being less "Balinese style", we are a modern contemporary villa with minimalist designs, as can be seen on all the photos and videos on our website and here on Tripadvisor. We are definitely not the typical “Balinese Style” hotel with thatched roofs, open air living rooms, semi open bathrooms, and rustic furniture as you might have expected. Design is a matter of personal preference. Some people prefer Balinese Style, some people prefer modern contemporary, and some people prefer classic European designs. We would advise that in the future, you study the hotel’s website photos carefully first before you place your reservations, so that you can select hotel designs that best suit your personal tastes.
As for our Spa pricing being 5 times more than going rates outside, we think that this is slightly inaccurate. Below are pricing references of two of the most popular non-hotel spas in Seminyak ( as seen on their website ). Jari Menari - USD$30 for 75 minutes, BodyWorks - USD$25 for their 60 minute full body massage. The Amana Spa - USD$39 for 60 minutes Balinese Massage. Most of our guests think that our prices are extremely fair, considering that the treatment rooms comes with its own private bathroom with shower, bathtub, wc, and personal hotel amenities and also swimming pool and lounge chairs. As for the spa services, you can be assured that we will share your comments with the spa supervisor.
Regarding airport pickup, it really depends on where you bought the room package from. For example, on our website, the following items are offered that most other hotels don’t offer, we are sure that you have to agree that we offer much more in terms of value for money than most other hotels.
- FREE 60 minute Balinese massage for 2
- FREE access to Canggu Club ( Bali's Premier Country Club )
- FREE Sim Card upon arrival
- FREE use iPADS during stay
- FREE use of iPHONES during stay ( for Signature Villa guests )
- FREE use of iPOD Nano with pre-programmed music selection
- FREE fibre optic internet & wifi throughout hotel
- FREE wifi, iTouch for remote music section, iPAD ( surf while you travel ) in the villa car
- FREE downloadable iPhone App to plan your trip
- FREE dedicated butler service
- FREE surprise night turndowns
- and more ..
Again, we would like to thank you for your stay, and wish you and your family all the best ! Terima Kasih !