We were traveling from CA on our way to Kansas when we called to make reservations which was done on the phone. The reservation person was willing to make reservation without giving the unsuspected additional fees that was added to our card which there was no refund. When making the reservation, we notified that we had a coupon from RoonSavers.com coupon book indicating $39.95 pricing so the reservaction clerk book the reservation. On arrival to Teakwook Inn, they printed out the check in slip which the pricing was $81.24 total. In letting the clerk know that the reservation was a different price, she laugh and said that the pricing is different from what was told to us when making the reservation because of the following:
1. Weekend Pricing
2. Special Event
When we were notified of these two information when up from of the price increase, we would have not booked the reservation.
The advertisement did not indicate the following:
Weekend price increase
The Advertisement indicated which they did not have:
Free High speed Wireless Internet
When I approached the front desk clerks to file a formal complaint, I was laughed at and they refused to give the manager name and contact number. This was the first establishment that refused to give out contact number for management. I went ahead and wrote a statement on my bill and had them copy it so we both had a formal complaint of this issue.
Since we were travelling a far distance and got in around 11pm, we were forced to pay the higher price due to lack of time to find another establishment to stay. This is our first and last time at Teakwood Inn in Las Cruces, NM. I would not advise anyone to stay in a business with poor business approach.
Also, we notice the following:
1. No smoke alarm in the room
2. No smoke alarm in the hallway
3. Sliding glass door was broken
4. Yard was not cared for
5. Parking lot was terrible (lots of pot holes)
- Also Known As:
- Teakwood Inn - Las Cruces Hotel
- Teakwood Inn - Las Cruces Hotel Las Cruces
- Teakwood Hotel Las Cruces
- Teakwood Motel Las Cruces
- Teakwood Inn - Las Cruces New Mexico