I have to say, our experience at this hotel was…odd. As another reviewer had mentioned, there are hints of luxury but there are other elements that are of 2* quality at best. The spa is a complete disaster.
My husband and I travelled here for 2 nights to celebrate our anniversary. The outside of the hotel looks like an apartment building. I had emailed the hotel ahead of time requesting a king sized bed and a higher floor room. I had received a timely reply with assurances our request was blocked off. When we checked in, we were offered a room with 2 queen size beds. When I explained to the boy our request, he did quickly accommodate a King size bed but on the 3rd floor. Really, no big deal but what happened to the room that was supposedly blocked off for us? The room was very large and upon first glance was nicely appointed. The bed, however, was very springy and lumpy. Honestly, we have stayed at Red Roofs were the bed was better quality than this. There was a lot of storage space and a nice view. The carpet was obviously very old. Reminded me of something in my parents basement from the 80s. There was a small wet bar area with a nice little fridge, a sink and a keurig coffee maker. The cabinet of this little area looks like it was made of plywood. There were saw lines through the outside which made it look like it had been repurposed from some other use. The bathroom was nice with ample counter space and a nice large shower. The toilet paper was horrible!! Again, we are really easy going but I have had better at Red Roof also. Heck, even Walmart TP is better. For a 4* hotel, they could only afford the absolute cheapest toilet paper they could find? I really don’t usually complain about such things, but this was really bad.
We received not 1 but 2 Anniversary bottles of champagne and treats in our room. It was a very nice touch and totally unexpected. I used the pool and the hot tub. It was nice but dated. The hot tub tiles had some grunge on it and the pool water was green but it was a nice facility.
Now onto the spa. I thought I would treat myself to a mani/pedi. I called and booked my package that was advertised on the hotel website several days in advance of arriving. I discussed with the girl on the phone about the package and which to have first, the mani or pedi. The reason this is important is that I booked a special package and even discussed it . I arrived and within 10 minutes of my appt time, my pedicure begun. It was nice enough but my heels weren’t done like another reviewed mentioned happened to her. When it was over, the girl was telling me I could go. I mentioned that I had booked the package and still needed my manicure. Well, they had no clue about this so they scrambled around to figure out who was going to do this. Apparently they had no clue that I had booked this special fall package. My manicurist went to tell the front desk about the screw up so I thought the confusion would be over and done then. I was wrong. When I went to go pay, I told the receptionist that there had been a mix up and that I didn’t actually receive the package I had booked. She asked me what I got. SHE ASKED ME. How the heck am I supposed to know exactly which of the several different pedis or manis the offered? So then she was going to charge me separately and when I reiterated that I booked the package and should get that price, she had to get a manger. Ok, so the manager came and promised to get me my included beverage from room service and entered in the price and I signed an invoice charging it to my room. When I received my final receipt – guess what? The full price had been charged to my credit card EVEN THOUGH I had signed a copy at the lower price. The difference was 10 bucks, but it really was a matter of principle at this point. So when I went to Reception, the girl had no idea what to do so she called the spa and of course, there was no manger at the spa and the girl at the spa had no idea what to do. Finally after about 10-15 minutes of this, I had to finally just beg to have 10 bucks credited back to my credit card so we could leave – really, is this so hard to figure out? The spa is a complete disaster. Stay away! I am the customer and I booked a certain service and because they couldn’t communicate this, I am the one who to spend my time sorting it out? Really unacceptable and in direct contrast of what a spa is supposed to be – relaxing.
All in all, I don’t know that I would return to this hotel. For the price, there are definitely better options. This hotel does try but they miss the mark by quite a bit.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC