We have stayed in many HIE (especially on this 3 week trip), plus we are Priority Club Members, and this was THE worst place. Lets ignore that it is very old and get on to the problems. I made the reservations 4 months in advance for a King, no smoking room. We arrived at 4pm, and were NOT told they didn't have that room, but were just given a room with 2 double beds and it was a SMOKING room!!!!! Went back down and the clerk told looked at me like I was the problem. I stood there quiet for about 20 minutes while he typed, checked, had multiple "no, can't do it", then I asked for the manager who wasn't around, and no one seemed to find her or care. Finally she came, and she was nice and apologetic. I pointed out the Trip Advisor "best" award hanging on the wall and told her I can make that go away.... She did switch someone else, but we had to settle on a queen bed. OK, now for the room. AC didn't work well, floor upstairs was noisy - heard footsteps all night. There were only 2 -3 outlets in the room, 2 used but he clock, light, etc. So it was impossible to charge phones etc. We travel w a multiplug, but that was impossible to use as the outlets were underneath furniture.