We have stayed at this BW property 3 times, so at least we know what to expect. Hotel is relatively new, so it's clean and modern, but walls are thin and it's noisey. We now know to request a room on the top floor, otherwise you get the noise from the rooms above you and from the toilets/showers from the rooms above.
Hotel is in the middle of nowhere and you would think the staff would be friendly - just for the sake of business but this is not the case. Front desk staff are dismissive at best. As a preferred BW frequent customer i asked for an upgrade and was "curtly" told none available, even though the hotel was practically empty. Upon checkout in the morning, the front desk lady seemed quite irritated that i was paying with a BW gift card and told me I should have presented it upon check in (which I've never had to do before). And it's not like she was busy, as there was nobody else checking out.
I would say overall this is my least favourite BW property, but it's within walking distance to Mulberry's Italian Restaurant so it's worth putting up with for one night.
- Also Known As:
- Lackawanna Best Western
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