Very disappointing! Our reservation was for non-smoking because of allergies, but we were given a smoking room on the 4th floor with all the smokers. Since this place allows smoking, every floor smells bad. No fresh air flowing anywhere contributes to allergic reactions and breathing issues. They could not move us because they were fully booked and do not have a cutoff time for guest arrival-so even though a nonsmoking room remained empty, they did not give it to us. Additionally, they did not move us for our second night, as we had hoped. All hotels that we called to switch places were full, so we were stuck with a bad situation rather than end our weekend getaway. After we entered the room, there were ashes rubbed into the bed topper, so we asked for clean bedding. It wasn't until the next morning that we noticed questionable substances on the bedskirt which had been hidden by the mattress the night before. It was disgusting, to say the least. Additionally, the floors were filthy, especially around the nightstand and transition from floor to tile. The hair dryer was broken, but the room had a microwave and refrigerator. Only one ice machine for ALL guests to share. The location is good, the bed was comfortable and eventually clean, and breakfast was the standard offering. We did receive a discount for all the trouble, but only on one night of our stay.
- Also Known As:
- Quality Inn Liverpool Hotel Liverpool
- Quality Inn Liverpool Hotel
- Clarion Liverpool
- Liverpool Clarion
- Reservation Options:
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