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Aressana Hotel: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 77 reviews
77 Reviews
5.0 of 5 stars
38
4.0 of 5 stars
22
3.0 of 5 stars
5
2.0 of 5 stars
6
1.0 of 5 stars
6
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#14 of 63 hotels in Fira
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  • Hotel class: 4 of 5
  • Rooms: 48
Description: Centrally located in the original part of Fira, the Aressana is conveniently within walking distance of restaurants, shops, galleries, nightlife and... This description is based on information provided by the hotel.
Address:
Fira 84 700
Greece
Check Rates: £174 (€221) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Aressana Hotel

( 28-32 of 77 )
“We loved the Aressana”

Aressana Hotel

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5 of 5 stars
Melbourne, Australia
9 Oct 2007
2/3 found this review helpful

We only stayed here one night unfortunately, but next time we come back to Santorini we will be back at Aressana Hotel, and would highly recommend this hotel. What a lovely place! Our room was perfect, spacious (especially compared to other European hotels), very clean and comfortable. It is also one of the few that has rooms to sleep a family of 4. It is situated in the perfect position to the Fira shops and restaurants and just a few steps away from the magnificent sunset view. (Wow!) And within short walk just up the hill from the bus stop.

The breakfast was absolutely charming - very authentic Greek (after all that is what we are there for, isnt it?) My girls loved the risogalo! My family enjoyed the lovely pool very much, it is extremely deep so is very suited to a teenaged family especially, and the beautiful little reading area with the big wicker chairs is gorgeous.

The staff were very helpful and they have free internet (although this is probably not a good idea, as it may be better to charge a small fee due to people being reluctant to move once on it).

Overall this hotel has wonderful character and charm and greatly enhanced our short but enjoyable stay in Santorini. Thank you Aressana!

  • This TripAdvisor Member:
    • Liked — Great location and charm
    • Disliked — Nothing to dislike.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JKS2000's Summary
Date of Stay: September 2007
Travelled with: Family with teenagers
Visit was for: Quality time with family
Age group: 50-64
Member since: 15 July 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Great food / Wine, Shopping
Was this review helpful? Yes No
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Average price*: £174 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Wonderful stay and very helpful staff!”

Aressana Hotel

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5 of 5 stars
North Jersey, NJ
7 Oct 2007
3/4 found this review helpful

We had a lovely stay here at then end of Sept. We booked online directly with the hotel and they were very responsive and helpful in emails. At their suggestion, I booked the ferry through
www.openseas.gr and picked up the tickets at a local travel agency when we arrived. This hotel was in a perfect location, close to the view and town. The hotel staff were extra helpful. They recommended a 5 hour boat cruise (Thalassa) which we thoroughly enjoyed. Took the donkey ride up after the cruise. They also set up a one day car rental which worked out great. We left the car at the ferry port for our next journey. Recommend seeing the different beaches, Oia, and sunsets.
BTW - we did not see the breakfast egg sign as mentioned in an earlier review but scrambled eggs did come out about 10 min before we were done. Nice touch is the free pc in lobby
for the internet. The bathroom was tiny and we even paid for the superior room. So, not sure what the size of the standard room would be. Balcony was a nice size. Tips: There is a supermarket to get cokes and snacks cheaper than the hotel mini bar. Go down the hill to the next corner and make a right. Then about 50 feet. Cab from airport to hotel should be 10 euro.
Try Murphy's for drinks.

  • This TripAdvisor Member:
    • Liked — location, helpful staff, free internet, clean, breakfast
    • Disliked — tiny bathroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
labern116's Summary
Date of Stay: September 2007
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: 12 March 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Average price*: £174 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Good Price Nice Room”

Aressana Hotel

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4 of 5 stars
Brisbane, Australia
2 Oct 2007
1/1 found this review helpful

A pleasant stay at this hotel which was enhanced by the fact that it is beautifully located with a fair view. The staff were pleasant and helpful, except there were not irons available for our use! We were quite put off by having to pay money for a quick 10 second job we could have done ourselves.

THe breakfast could have been better with a greater variety of foods.

The room was clean, modern, the bed comfortable and a beautiful touch was the gift in the room of traditional preserves and sweet Santorinian wine. Made us feel very at home/

In reference to a previous review about chicken farms being in close proximity, i would hardly say that one excitable rooster was such a traumatic experience-rather it added to the charm of the place and a bit of humour.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mazza&Fazza's Summary
Date of Stay: September 2007
Member since: 18 December 2006
Was this review helpful? Yes No
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Average price*: £174 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Think twice before pick this hotel!!!”

Aressana Hotel

27 Sep 2007
1/2 found this review helpful

The service at this hotel was absolutely terrible!!!! First of all they claim to be 5star hotel, however they don't provide IRONS in the room or at reception, instead they offer ironning services for a fee. Ohh well that we could we deceided to give our cloude for ironing .. using theire services (by the way it was my parents wedding clothes for my wedding). They absolutely ruined it!!!! And and we went to claim... front desk staff couldn't be less careless.
Second of all, location of this hotel has a view to a chicken farm from some windows and we were so lucky enough to book honeymoon suite with this amazing view, smell and sounds!!!! We were awake at 5.00 every morning.
And finally... on the actuall wedding day - we had flowers delivery.. which went to absolutely different room and to find them it took 30 minutes of waiting!!!!
Please think twice dear travellers before you book this hotel!!!!

  • This TripAdvisor Member:
    • Liked — Swimming Pool
    • Disliked — Service and attitude of staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svetulya's Summary
Date of Stay: August 2007
Travelled with: Family (extended)
Visit was for: Honeymoon
Age group: 25-34
Member since: 27 September 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
mmmendrin, General Manager
(Management representative)
1 Oct 2007
Dear Madam,

Thank you for your review altho I do think that you are not being really fair with our hotel. Let me first start with mentioning that you did not stay at our hotel at all. Your parents stayed here and you were in another hotel somewhere else.

So that you awoke every morning at 5:00 is not true, but I will accept it if that was maybe the case with your parents, you (they) never complained about this. Next to our hotel lives the head bischop of the island and he has a few chickens and goats in his yard and they sometimes can be heared that is true. We have 3 Honeymoon Suites, so we could have moved your parents further away if this was a big problem for them, you (they) did not ask us to do that.

Yes, we are a First Class Hotel (4 stars) and for next summer probably we will be upgraded due to our recent renovation to the rooms. We do not claim to be a 5 star hotel.

The fact that we do not offer an iron and ironboard surely can not be measuring staff for the category of our hotel. We offer an ironing service for our clients. The suit for the father of the groom was not ironed well and when you brought it to the reception we offered you to re-do it which you refused. It was not ruined at all. You were angry that we do not have irons for the rooms and immediately threatened us that you would write a bad review on the Tripadvisor, which you did, I see.

On your wedding day nobody informed the reception that flowers were coming for the Honeymoon Suite. Somebody came in, threw the flowers on the Front Desk and said: it is for the wedding of an unknown name to us and left. Now, our hotel has a wedding department and so we asked them where to deliver them, but they told us that they had not arranged them. And so, we did not know for who they were exactly.

You must know that sometimes we have 3 wedding couples a the same time, so it was not for sure that it was for you, besides you were staying elsewhere and the name they gave us was not the same as your parents since it was the grooms name. This was all established later on when you complained that your flowers were not delivered.
We had put the flowers in our fridge to make sure that they would not go bad in the heat. What are you accusing us of ? For not knowing something that you had arranged for yourself without telling us ? That is not fair.

I am absolutely confident that all our clients leave totally satisified with our services and rooms (especially after our 2007 roomrenovation) and I am sorry that this was not the case with you. Luckily our hotel does have the possibility to respond, so there can be 2 sides to the same story. I will leave it to the other visitors from Tripadvisor to decide what they think about it, they can compare your review with the others here below that are extremely positive about us.

Mrs. J. Vamvakousi
General Manager Hotel Aressana



This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £174 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“A very pleasant stay”

Aressana Hotel

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4 of 5 stars
Manchester, england
22 Sep 2007
1/1 found this review helpful

We stayed here for a week and really enjoyed it. I was slightly apprehensive after reading mixed reviews but because it had just undergone a refurb we decided to book it. We wasnt disappointed! On arrival we were upgraded to a suite which thrilled me no end having never been upgraded in my life! The suite was contemporary in design with a really nice bathroom, we also had a flat screen tv and mini bar and air con. It was really tranquil and quiet and not once did we hear noises. I absolutley loved the pool area - it was so quiet! the loungers were lovely and you could get drinks and snacks from the pool bar. However the water was freezing so nobody stayed in it for long. But nevertheless a nice chill out area away from the hot town. The town was a mere five minute walk and what a gorgeous gem of a town it is! Fira is beautiful and bustling with lots of twisty turny streets and alleyways. Also the views are to die for!!!!
We ate out every night and had great Greek food, there are lots of bars and restaraunts here so you will never get bored...Right back to the hotel. The breakfasts was typically greek - Greek yoghurt, honey, mixed meats etc. I enjoyed it but my partner is a typical brit and missed his eggs and bacon. The staff (apart from one girl who was very rude about taxis) was nice and friendly. The hotel also has its own little bar but we didnt drink in it because it was always dead. If i went back i would not hesitate to stay here but we might go for the ultra posh superior suites which had their own jacuzzis. So a very central nice hotel in a very gorgeous town.

  • This TripAdvisor Member:
    • Liked — the location of it
    • Disliked — the pool was freezing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jjtiferlily's Summary
Date of Stay: June 2007
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: 08 July 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Older Travellers
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Shopping
Was this review helpful? Yes No
Management Response
mmmendrin, General Manager
(Management representative)
1 Oct 2007
Dear Madam,

Thank you very much for your review, we are happy that you had a good stay with us.
I am just responding to your review to let you know that our breakfast does provide eggs and bacon, but we make it fresh for you upon request (without extra charge ofcourse).

We do not like to have the eggs and bacon on a hotplate for hours and hours as many hotels do, it dries out and it tastes like nothing after a while. There is a sign on the buffet, but I will check to see maybe it is not visible anymore due to the many foods around it.

Thank you for letting us know and please do come for the eggs and bacon next time !!
I am sorry that you thought that we do not offer that, I really wish that you would have asked us.

Looking forward to welcoming you again, regards,
Mrs. J. Vamvakousi
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £174 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Aressana Hotel

( 28-32 of 77 )
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Aressana Hotel Address

Fira 84 700, Greece