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Renaissance Del Monte Lodge: Traveller Reviews

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 30 Reviews
5.0 of 5 stars
26
4.0 of 5 stars
1
3.0 of 5 stars
3
2.0 of 5 stars
0
1.0 of 5 stars
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#1 of 2 hotels in Pittsford
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  • Hotel class: 3 of 5
  • Rooms: 99
  • Address: 41 North Main Street Pittsford, NY 14534
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Located in Rochester suburb, hotel overlooks historic Erie Canal - Room decor features warm, neutral colors - 15 mins to airport. This description is based on information provided by the hotel.
Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates: £119 ($210) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Renaissance Del Monte Lodge

( 22-26 of 30 )
“Heavenly -- Almost!”

Renaissance Del Monte Lodge

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4 of 5 stars
New Jersey
1 Sep 2005
4/4 found this review helpful

My wife, daughter and I stayed for 4 nights in late August in adjoining rooms. The facilities were wonderful -- pool, Jacuzzi, bar, workout room -- and the amenities plentiful -- newspapers (including the NYT and Journal), internet hookup, etc., as promised. Furthermore, the Del Monte enjoys an excellent location in town and the place is brand new and looks it. In general we loved the place until the last day:

We had planned to sleep-in after a late night and leave refreshed for
the long drive home. At 8:15 am, both of our rooms were disturbed by the housekeeping staff, anxious I guess to get their job done. Why the early knock? We were checking out that morning (noon is the deadline), couldn't they wait until we left? Still rubbing the sleep from our tired eyes, we called the front desk, and instead of getting an apology for the rude awakening we got instead an attempted explanation of the need to disturb guests on their last morning.

This incident reflects the main shortcoming of this otherwise wonderful place -- the staff, though earnest, is often mismanaged and needs more seasoning. The front desk twice misdirected us to places in town, and there was – when we were looking – no real concierge service. Most of the staff are young and energetic, and no doubt mean well, but they seemingly lack experience. And we think that is the case with housekeeping as well, who as individuals were quite wonderful, but as a team, needed better leadership.

As soon as the management team executes to the same level of excellence as the physical facility itself, this will be a heavenly place; until then it is close enough to heaven that we will stay there again if and when in Pittsford – but on our last night we’ll be sure to use the Do Not Disturb card.

PS -- Bike rental at Towpath great for canal ride; Pittsford Pub good
grub and pub scene; Brio restaurant on Monroe is large, lively, good;
Richardson's Canalside dining was good al frescoe as well; spa at Del Monte was worth the money (say my gals).

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jerseygolf's Summary
Date of Stay: August 2005
Member since: 08 March 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
I recommend this hotel for:
Families with Teenagers, tourists
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Average price*: £119 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“My husband and I stayed at the Delmonte in June for a romantic getaway. What a w”

Renaissance Del Monte Lodge

22 Aug 2005
8/8 found this review helpful

My husband and I were treated like royalty when we stayed at the Delmonte Lodge in June of 2005. I have never had a better sleep!!! The bed was so comfy and complete with all down amenities. The serenity of our whole stay could not be duplicated anywhere else. We would go back in a heart beat!!!! the Delmonte gets rave reviews from us. We have traveled far and wide and it is truly the best place we've ever stayed.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This TripAdvisor Member's Summary
Date of Stay: June 2005
Member since: 21 August 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, Older Travellers, Families with Small Children, Families with Teenagers
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Average price*: £119 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“The Del Monte - Gracious Attitude; Outstanding Execution”

Renaissance Del Monte Lodge

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5 of 5 stars
Riverdale, NY
30 May 2005
11/11 found this review helpful

We returned earlier today from a long weekend (Memorial Day, 2005) at this property.

The Del Monte is an absoluely gorgeous facility situated in the quaint community of Pittsford, NY, a Rochester suburb, situated on the Erie Canal.

Although independently owned and managed, this hotel is affiliated with Marriott and flagged with their Renaissance brand.

Renaissance properties are more upscale than the better-known Marriott line and and tend to be decorated more individually than Marriott's (full service) establishments. The only reason I mention this is that I'm well-acquainted with Marriott having held Platinum status in their frequent guest program for a number of years.

Check in was quick and pleasant - and I was proffered the perks promised me by virtue of my status.

The public areas of the hotel are what I'd call a traditional classic style featuring well-maintained mahogand brass. There's a very small indoor pool and hot tub and a small workout room , all scrupulously clean and kept supplied with fresh towels.

Out guest room was better than first-rate. Besides the usual closet (with a light), there was an abundance of storage space in an armoire (which also contained the TV set, a safe, and coffee maker.

There was a desk at which a guest could take advantage of the complimentary high-speed internet access. There were two desk chairs (a rarity in hotels), no doubt so that a room service meal never had to be a balancing act if more than one guest were partaking of a room service meal.

With the king-sized bed came five large down pillows. The mattress (featherbed - better than pillow top) had to have been over a foot thick.

The bed was covered by a thick gold comforter under which was a very thick down duvet encased on both sides by bedsheets of very high quality.
(My wife told me that that was a reflection of the "threadcount" but I don't remember the number she estimated.)

The room attendants were quiet and unabtrusive; respected "Do Not Disturb" signs (which, unfortunately is not always the case in hotels).

Rooms (and baths - marble, by the way) were maintained in a spotless fashion. My wife pronounced the toiletries provided (Bio) as being absolutely outstanding. There was turndown service provided every night wherein the icebucket was filled, the traditional chocolate and "tomorrow's weather card" left on the pillows, and the bathroom stocked with fresh towels and the used ones removed.

The housekeeping staff is really on the ball in the Del Monte, never discarding something that may prove important (I'm a note writer and leave them all over the desk and night table). They quickly noticed, after the first night that we'd removed the gold comforter from the bed (the duvet was sufficient and the comforter was heavy,) and we preferred to not have our feet encumbered by it.

Therefore, for the rest of our stay, it stayed where we left it (neatly folded).

NOTE: Hotel Housekeepers have a job that's demanding, physically testing and low-paying. We make it a habit to leave a tip EVERY MORNING before leaving (for the person who does the "heavy work") house and a couple of dollats in the evening before going out for whoever is assigned the turndown service. It assures that the person who does the work earns the reward - leaving a lump sum at the end of the stay may cause someone who deserved a tip not to receive it - days off and all. We've found this practice is always appreciated and it's reflected in little ways.

Moreover it's a tough job - making beds, scrubbing, vacuuming, eight hours a day - I'm happy I don't have to do it.

As for those who "stiff" these people - "no comment" (but you can guess what it would be)!

We had breakfast all three mornings at the hotel's restaurant, the Erie Grill.
(Our's was complimentary by virtue of my Marriott status). All I can say is
that it is suburb with delicious food with very attractive presentation and service. The Grill was recommended for dinner, but on each of the two nights on which we requested a reservation it was closed for private parties.

As far as the town of Pittsford, I can only describe it as a step back to a time when life was less hurried and less complicated. By all means, it's a place to explore, particularly the tow path abounding the Erie Canal.

No question about it, the Del Monte Lodge and Pittsford New York is a place to relax, chill out, and charge the batteries before returning to reality.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mstourin's Summary
Date of Stay: May 2005
Member since: 08 March 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
I recommend this hotel for:
An Amazing Honeymoon
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Average price*: £119 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“They bend over backwards for you”

Renaissance Del Monte Lodge

14 Feb 2005
4/4 found this review helpful

I can't say enough about this hotel. The rooms have everything you could possibly need. We had a king size bed that was very comfortable. The staff there goes out of their way to get you what you need. They just opened a spa in December. It is incredible. We stayed at the hotel this past weekend for a wedding in Pittsford so I had my hair and makeup done at the spa. I felt like a movie star when I walked out. We had breakfast in the dining room over-looking the canal, it was beautiful. They have a shuttle bus that picked us up at the airport and brought us back when we left and didn't even charge us. We didn't have time to swim in the in-door pool, but it looked really nice. I really recommend this hotel!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: £119 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“What a great place!”

Renaissance Del Monte Lodge

14 Feb 2005
4/4 found this review helpful

I stayed for 1 night at this hotel for business and thought it was tremendous! The bed was comfortable and the room was quiet and serene. Everything was clean and in order: the room, the hallways, the lobby, and the restaurant. I had dinner in the restaurant and was impressed by the diversity of the menu (ostrich as an option in a Marriott property!). I would gladly stay here on my own dime if in the area again!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Was this review helpful? Yes No
Check Rates
Average price*: £119 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Renaissance Del Monte Lodge

( 22-26 of 30 )
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Address: 41 North Main Street, Pittsford, NY 14534