Wow, I don't know what to say. This place was recommended by a friend so I had somewhat high expectations. Unfortunately, this restaurant did not come close to meeting them. What a nightmare! It started from the very beginning. An 8:00 reservation turned into 8:30 when we finally sat down. This 30 minute late seating comes when we got to the restaurant 10 minutes earlier than our reservation. When we finally sat down, the service seemed ok...at first. We ordered rather quickly. Thirty minutes pass pass with no sight of our waiter. An hour passes and still no sight of our waiter. About an hour and ten minutes after we ordered, he finally comes over to us and tells us that our food will be coming out shortly. A half hour after this comment, our food finally starts coming out. My grandma starts eating her meal until the waiter comes over to her and tells her that he brought her the wrong meal. I do not know what he did with this meal, but I can only hope they did not give it to someone else because on this disastrous night, it sure would not have surprised me if that is exactly what they did. What if she was allergic to something in her meal that should have never been brought to her? Anyway, at 10:00, two hours after our reservation was set for, my whole family is finally eating. My family and I sure did not have the same appetite as we would have had the food come to us in a reasonable amount of time, less than an hour and a half. Halfway through my grandma's meal, she sees something crawling in it. She grabs a napkin to crush it, and sure enough, it was a bug. Of course, she stopped eating after this and told the waiter who was dead silent and did not know how to respond. When my dad went to talk to the manager, someone told him she would come over to us in a few minutes. Twenty minutes later, nobody had come over to us. All of a sudden, about literally no more than $2 worth of desserts are brought over to our table. The waiter tells us that he brought us complementary dessert. The manager still never came over to us. The bill comes and it is just under $400. Nothing was done to accommodate us. This included a 20% gratuity. It seems odd that they give themselves such a high percentage. I have no problem when a restaurant includes gratuity, but the most that I have ever seen was 18% included automatically. 20% seems a little rude and much to me. As we are about to leave, we ask to speak with a manager. Obviously, at this point, we know nothing will be done, but we just want to talk to her for the point of telling her what a disastrous experience we had. This woman (the manager) with no exaggerations, was no more than 20 years old. I'm just making an assumption, but it seems like she is the owner's spoiled daughter. She spoke to us with a tremendous attitude when all we were trying to do was make her aware of our situation and how there are bugs crawling around in her food. She did not seem to care. No matter how much I say it, I just can in no way ever over say what a rude woman this person was and what a tremendous attitude she had. As we left, in the most sarcastic voice you can possibly imagine, she said "Have a wonderful night." There was no reason to make a scene so I figured this would be the best way to get back at the restaurant for this horrible experience we had. I HIGHLY RECOMMEND to anyone that is thinking of coming to this restaurant to strongly reconsider and find another place. For the price that you will pay, your money would be MUCH better spent in a more upscale restaurant that will cost you the same amount because for the quality of the food and service, this place is WAY overpriced.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC