We arrived in Hurghada on a very late flight on a Saturday, and by the time we got to Kempinski Soma Bay, it must have been an hour or two past midnight. My husband and I have a 4-year old son, and we travelled with my in-laws. Our check-in was done very efficiently and without prompting, the night auditor (Mr Nasser) offered to order some light snacks from Room Service, so we could get something to eat. As a hotelier myself, I found his pro-active action very recommendable, and I am happy to say that, it is the pro-activeness of most of the hotel staff that is blew us away.
We got into our rooms, and there was a plate of light snacks on the coffee table, and a plate of goodies for our son, which he was very thankful for. 5 minutes later, a knock came and in rolled room service with plates of cold cuts and cakes and two baskets full of bread - and we thought the earlier plate was more than enough! It was very generous and thoughtful gesture. We appreciated it very much. Thank you!
We absolutely loved everything about the hotel, the rooms were impeccable, the beds one of the most comfortable we've ever slept in, and don't get me started about the food! We stayed 9 nights on half-board and never were we bored by the selection at the evening buffet table. Our son was having pasta most of his stay, done to his liking. The Bamboo Shoot Asian restaurant is worth a visit, we were there on our first night and were very satisfied with the food. It is open on Sundays and Thursdays (at least while we were there), do make a reservation for it tends to be popular.
Our stay coincided with Valentine's Day, and the Asian Restaurant had a special Valentine's Day menu to celebrate the occasion. Naturally, we decided to go for it since we had such a great experience the first time. It started great, the starters were good. However, we were quite disappointed with the main course and dessert. The taste of the beef was good, but the measly asparagus and bland filled-artichoke did not lend the dish a favour. As for the fish, it was breaded and pan-fried, but it was soggy and a little bland. Again, the bland filled-artichoke made the dish worse. The dessert was cold and stale. Now i know desserts are supposed to be cold, but that dessert reminded me of something that stood in a bakery's refrigerator for a week before it was served. Now we left the restaurant without mentioning it to our friendly servers, but when Wael, who served us, asked the next day when we had lunch by the pool bar, what we thought about it, we told him the truth. We were not expecting any actions by the hotel when we mentioned it, we just felt it fair for the hotel to know what we felt. The next day, we had a bottle of champagne and carefully prepared desserts placed in our room, with a note from Adil the F&B coordinator, wishing us a pleasant stay. We thought it weird that we had that sent up in the middle of our stay, but hey, it is always nice to have champagne. Later during dinner, we found out that Adil had meant the champagne as reconciliation - for our non-satisfactory Valentine's Day dinner. Now if that isn't a recovery action, I don't know what else is. Well done!
Our morning buffet was fantastic, I never got tired of it. Our usual server, Hany, always smiling and friendly, remembers from our first day, our preferences for coffee. An espresso macchiato for the hubby and a latte macchiato, double shot for me. Excellent, excellent!
When it blows in Soma Bay, it really blows, and it was not possible to sit by the pool area. That's when the beach area is fully utilised. There is a windshield for every canopy, so being protected by the wind, one can bask under the hot sun without feeling chilly. There is water activities center right next door with state of the art equipment, a plus for location. We played golf at the nearby Cascades Golf Course, and really, it was within close proximity. Another plus for location. The only thing we have to say about the shuttle is, it has its ups and downs. While it can be convenient that the bus comes "within 10 minutes" upon being called for, it can also lead to frustrations and unexpected waiting time for others. It is stated in the hotel handbook that the shuttle comes every 10 minutes from a certain hour and ends at a certain hour. Could it not be more managable to put a real schedule on a board by the front entrance - giving real time, to avoid any hassle? We waited for 15 mins once, and my in-laws waited 30 mins another time, before they realised somebody forgot to call the shuttle.
All in all, Kempinski Soma Bay is a fantastic hotel, great value for money, superbly located with everything within short proximity. No need to go anywhere else though, we visited Safaga and got nothing out of it. Most of all, the staff is the one thing that defines a hotel's hospitality - and Kempinski has it all.
- Also Known As:
- Kempinski Soma Bay
- Official Description (provided by the hotel):
- Where the Red Sea mountain range blends majestically with aquamarine waters and pristine sandy beaches: this is Soma Bay. Overlooking one of the finest beaches you find the Kempinski Hotel Soma Bay, the first Kempinski luxury hotel in Egypt. Come and enjoy. ... more less
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