I visited this motel a week before the Christmas. At the first time, I was glad to their concerns on our late arriaval. They left a key on the door of office so that I was able to enter in the room. Everything was fine before my wife cought a bug on the bed. We didn't know that it was a bedbug because we have never seen it before in our life. But, I finally got to know what it was when I visited ER because of accute skin rash on the Christmas Eve. The doctor told me that it is very classicial symptom of "bedbug bites." In addition, very unfortunately, some of them was carried to home.
As a result, we had to cancel all the plans for holidays. We suffered from itchy skin, cleaned up bed room again and again, and spent a lot of money for it. I don't want to blame this motel for all of unlucky things I have experienced. But, the worst thing is responsless manager of the motel. I have sent e-mail three times, but as you expect, there was no answers.
I write this review for you. Be careful. It is Carolina "BedBug" Motel. And, there would be no treatment if problem happens.
Avoid Room number 5. It is where I stayed.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 January 2012
I am sorry that you did not receive an response to your email. Our office closed for the season on 12-23-11. After investigating your complaint, I do believe that your stay with us was on 12-17. We had not received any emails from you prior to 12-23-12. On 12-30-11 our hotel was
Report response as inappropriate
exterminated as a final extermination by contract for the 2011 year. I have checked and there
were not any problems noted on the room that you stayed in. However, I would like to thank you
for this notification. It is a very serious problem, since bed bugs do not come from hotels, rather from being carried into hotels. If we do not police this problem this is when they can get out of control. As I am sure that you have read previous reviews about our hotel and notice that cleanliness and attention to detail is a priority for us. During the time that we are closed all of
our rooms are being stripped of the present wallpaper and being repainted. I will also have
all rooms examined again by the exterminators and treated if necessary.
Thank you very much for the time that you have taken to write this review.
Deborah M Drake
This response is the subjective opinion of the management representative and not of TripAdvisor LLC