For $99 the room was not worth the money AT ALL. We stayed Saturday night,10/26, in an outdated room with one of the worst beds I've slept on in an extremely long time. The bed was as hard as a rock and the pillows were paper thin (we had 2 doubles and used every pillow in the room for the 2 of us). It had a strange musty odor that hit you right as you walked in the door. It appeared clean at any rate and had a screened in patio that was the only semi nice addition to the room. It is located at least 30 minutes from downtown Asheville, so if you're looking for anything besides golf and the nearby wendy's, you're screwed. The very next night we stayed at the Downtown Inn located in the heart of downtown Asheville for $80 and had an extremely comfortable and clean room.
We left feeling confused that we spent that much on the room and spent that much less on a better room with a better location the next night. We were willing to look past this and say it was a successful weekend- until we returned home and found that we were charged an extra $25 two days later from Etowah Valley Golf Lodge.
Confused, that it was possibly a late check out charge I wanted to call to clear this up- we left well before 11am. Besides that, it is noted on the bill that it is actually a $35 late fee charge but I was charged $25. Looking through their website and their bill I could find nothing that indicates how I could have possibly incurred a $25 charge from them.
I immediately called and was transferred to an extension for questions about billing. No answer. I called later in the afternoon- no answer. I tried another extension for reservations and was told that the woman was "running to the bank" and they were unsure of when she would be back in and to just leave a message with my name and number and she would get back to me. So I did. No call back- nothing.
I called the next day THREE TIMES (at different times throughout the day nonetheless). I left another message giving her my information again and giving her brief details about the charge.
I have YET to receive a call about this charge.
I will never stay here again and I would tell everyone to avoid this place. I could get past the less than average room, but the fact that they just randomly charged my card and never returned my multiple calls and messages leaves me LIVID. If it was a mistake, on my end or theirs, I would be understanding about the entire situation. But hey! I have absolutely no clue what the deal is because they somehow are able to stay out of touch with their customers. Instead I am now out an extra $25 for a room that was overpriced to begin with no explanation of why.
A complete waste.
- Also Known As:
- Etowah Valley Golf Hotel
- Etowah Valley Golf Hotel Hendersonville
- Etowah Valley Hotel
- Official Description (provided by the hotel):
- Recommended full-service resort in the North Carolina mountains. ... more less
- Reservation Options:
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