While the property itself is nice the management and staff leave a lot to be desired. Upon arrival the first thing I saw was "touch curb, penalty applies", next is restrooms for paying guests only then internet for paying guests only. This did not give off a welcome feeling at all. Made me feel as if I were entering a really, really bad location. What if I had a medical condition and needed to use the facilities? What if I were just lost and needed to use the internet briefly? Not very welcoming. While I understand the reason for discriminatory use of the restrooms and internet is necessary these signs are harsh. Then OK I go to check in with my Corporate Lodging reservation--which my company pays for and I pay NOTHING the first words out of the clerk's mouth were I need your credit card. Unfortunately it was on file with them--big, big mistake. I proceed to check in, go to my room, check it out, see it's nice then go get my things. I come back, get online to check my account balance and guess what? Sometime PRIOR to my arrival of 3:30 or so my personal debit card was charged $83.56! Prior to, not after. Myself and my co-workers were told when making our reservations our cards were for incidentals only. I hadn't even entered my room! I do NOT incur incidental charges ever at any hotel. OK so I get those funds refunded after going around the world to do so. I called corporate, I spoke with the front desk then management finally called me and she was very rude and "said they were bending over backwards to accommodate me???????". Needless to say I warned my co-workers. OK so I go to sleep thinking the situation is resolved. Guess what? NO it was not. They charged my card yet again for $33.52 the next morning or sometime during the night. I did not get these funds back until the following Friday (this was a Sunday morning). I have yet to get an apology from corporate or the hotel. No points, no offer of anything period. And I noticed when I checked out by the very unfriendly front desk person there was a new sign up that read "all guests must present a credit card and you will be charged blah blah blah". Never will I ever stay at this hotel again. Ever.