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Clarion Pointe
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Reviewed 10 October 2014

This is a nice hotel that is very clean. The bed was very comfortable.Just a few minutes from downtown New Bern. We wanted to visit the "Birth Place of Pepsi" town. A short drive to town and plenty of free parking in town. Breakfast was very good-delicious sausage & biscuits, bacon, sausage and of course, my husbands favorite, cinnamon rolls. Two things that were new to us that we liked were that the clock shinedf the time on the ceiling, and when you entered the room , you put your key card into a slot on the wall to turn the lights on and when you leave- you take the key out and the lights will turn off. (when you are in the room-you can turn the lights off with the switch). I would recommend staying here when you go to New Bern.

Date of stay: October 2014
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Lynn244
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daxa p P, General Manager at Clarion Pointe New Bern, responded to this reviewResponded 11 October 2014

Thank you very much for taking the time to send us a review. We are so very happy that you chose to stay with us at Holiday Inn Express New Bern. We realize you have plenty of choices you can make in a hotel brand and we are glad that you chose us!

We are glad that our breakfast was enjoyable. We are very proud of the breakfast we serve! The two things you commented that you really enjoyed, are fabulous!! Sorry to gush!! The card for electricity is a green initiative that helps the enviornment and helps to keep our prices as low as possible for you our guests. The clocks that shine on the ceiling are amazing - it is so nice to wake up and not need to look to for the time. Glad you enjoyed that!

I hope your visit to the birthplace of Pepsi was fun. We love our historical area! It is a great place to visit.

Thank you again for your business.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2014

Was disappointed in this hotel, it looks like an old hotel was renovated and they added the newer front to it to look like a Holiday INN Express, Very dark, needs more updating, staff was ok, but just not what I expected from a Holiday Inn Express. Breakfast was good, location was a little out of the way but ok. I am use to giving the 5 stars to HI Express hotels, but not this one.
Would only stay here if I was on a tight budget, it is Ok if you do not expect to much.

Date of stay: June 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank carrie10181
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daxa p P, General Manager at Clarion Pointe New Bern, responded to this reviewResponded 9 October 2014

Thank you for always choosing Holiday Inn Express for your hotel stays. We know you have many hotel brands to choose from and we are always glad when guest choose us.

I am confused by your comments. Our breakfast is connected to the lobby - which is the central hub of our hotel. It is always bright in our lobby, with a great color scheme and large wall size windows. In addition we have chandelier lights and sconces on the walls. Our hotel was built not very long ago and was a stick built hotel - nothing has been added on and it was built to Holiday Inn Express specifications. Again, confusion is the word I must use to your review.

I hope you visit us again and perhaps you will see all I just described to you and more as we are all very proud of our hotel. Thank you again for choosing Holiday Inn Express where we truly do appreciate your business and your taking the time to submit a review.

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Reviewed 14 September 2014 via mobile

Staff was kind and receptive to special requests for a parent with a small child. I've been to many Holiday Inn Express hotels, and this one had exceptionally good breakfast - well-stocked and clean with an attentive, friendly staff person assigned.

I do wish the pool was in a more visible place, as it's kind of tucked around back, and I didn't feel completely safe, although it's monitored by closed-circuit video from the front desk. We swam there in the evening anyway, though, and it was very clean and well-maintained.

Overall, a nice little Holiday Inn Express where I would like to stay again!

Date of stay: September 2014
Trip type: Travelled with family
Thank Tom_Bell_4458
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daxa p P, Manager at Clarion Pointe New Bern, responded to this reviewResponded 19 September 2014

Dear Mr. Bell,

We at the Holiday Inn Express New Bern love having children and their parents as our guests!

We are glad that you enjoyed your stay! Our breakfast is amazing and we are glad you and your family enjoyed it!

Although you didn't care for it's location; we are very glad you were able to enjoy our beautiful pool! Our pool which is located on the side of our building is appreciated by many for the privacy it offers (as opposed to being in front on the highway). In addition the pool is open for extended hours from 7:00am -11:00pm for all to enjoy. We are glad your family had a great time!

We hope you and your family visit us again soon!

Thank you for your business!

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Reviewed 6 September 2014

While the property itself is nice the management and staff leave a lot to be desired. Upon arrival the first thing I saw was "touch curb, penalty applies", next is restrooms for paying guests only then internet for paying guests only. This did not give off a welcome feeling at all. Made me feel as if I were entering a really, really bad location. What if I had a medical condition and needed to use the facilities? What if I were just lost and needed to use the internet briefly? Not very welcoming. While I understand the reason for discriminatory use of the restrooms and internet is necessary these signs are harsh. Then OK I go to check in with my Corporate Lodging reservation--which my company pays for and I pay NOTHING the first words out of the clerk's mouth were I need your credit card. Unfortunately it was on file with them--big, big mistake. I proceed to check in, go to my room, check it out, see it's nice then go get my things. I come back, get online to check my account balance and guess what? Sometime PRIOR to my arrival of 3:30 or so my personal debit card was charged $83.56! Prior to, not after. Myself and my co-workers were told when making our reservations our cards were for incidentals only. I hadn't even entered my room! I do NOT incur incidental charges ever at any hotel. OK so I get those funds refunded after going around the world to do so. I called corporate, I spoke with the front desk then management finally called me and she was very rude and "said they were bending over backwards to accommodate me???????". Needless to say I warned my co-workers. OK so I go to sleep thinking the situation is resolved. Guess what? NO it was not. They charged my card yet again for $33.52 the next morning or sometime during the night. I did not get these funds back until the following Friday (this was a Sunday morning). I have yet to get an apology from corporate or the hotel. No points, no offer of anything period. And I noticed when I checked out by the very unfriendly front desk person there was a new sign up that read "all guests must present a credit card and you will be charged blah blah blah". Never will I ever stay at this hotel again. Ever.

Date of stay: August 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Susan T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daxa p P, Manager at Clarion Pointe New Bern, responded to this reviewResponded 8 September 2014

Dear Sat1922,Our Hotel policy is to have incidentals credit card, even though company is only paying for room & tax. We apologize for your inconvenience for hotel authorizing temporarily amount $83.56, that will go back to your account within 5 to 7 business days depends on your financial institution. Our internet facility and restrooms are for registered guests only for their privacy & safety reasons.

Hotel is prominently located on highway near to all major restaurants , shopping mall and attractions.

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Reviewed 31 July 2014

Just wanted to say, there are many place you can stay in and around the New Bern area when you are visiting North Carolina, But you would be mistaken to stay any where else than the Holiday Inn Express!!

The customer service is amazing, talk with anyone who works there and they are the picture of southern hospitality!! I especially want to thank Mike at the front desk for being wonderful!! He went out of his way at 2am (when I arrived) to go though everything and answer all my questions. He was patient and very kind.

Loved the room! Clean from top to bottom, nothing out of place. Had a wonderful nights sleep in their very comfortable beds...and loved the linens and great pillow comfort choices!!AND Free WiFi.

The maid staff was very professional, yet friendly as could be.

I love staying in the Holiday Inn Express whenever I can, they never let me down.

Date of stay: July 2014
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank alice k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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