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All reviews evening reception crabtree mall made to order breakfast parking garage complimentary breakfast directly across the street great stay business trip shuttle service front desk staff indoor pool fitness center conference
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Reviewed 4 October 2014

Loved the 2 room suite, the 3 sinks and the available seating in the room. We were in for a quick overnight stay and the room providing everything we needed and wanted. My husband and I were able to relax after a very exhausting day. The room was quiet - no problems at all and the best value.

Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Robin C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh Crabtree, responded to this reviewResponded 15 October 2014

Thank you for your review! Our spacious suites are #PrettyGreat! We are happy to hear you were able to relax and unwind.

We hope to see you again soon!

Jason Berry
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2014 via mobile

My first time staying at a Embassy Suites and my experience has been great. Plenty of parking. Price is appropriate for the area and time. The restaurant has a limited menu but everything was excellent. The daily soup special is really great. Service is just what you expect, a couple evenings the waitress TAO served and she goes above and beyond to provide a great dinner experience. Free daily breakfast includes cooked to order eggs, omelettes etc. 2 free drinks and finger snacks at the daily Managers Reception. There was no problem all week. I'll stay here again!

Date of stay: October 2014
Trip type: Travelled on business
Thank Dennis-reunion
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh Crabtree, responded to this reviewResponded 15 October 2014

Hello Dennis,

Thank you for taking the time to post your first experience with the Embassy Suites! We are glad to hear we made a positive impression. We hope to see you again at our hotel or brand.

Jason Berry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2014

Out of coffee for the hotel room coffee pot and broken hair dryer coupled with staff that don't want to be bothered. That's a combination that will keep me away. Too many other nearby hotels to choose from and no need to settle for bad customer service.

Date of stay: September 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
1  Thank Missy R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh Crabtree, responded to this reviewResponded 1 October 2014

I appreciate your review of your recent experience at our hotel. I am sorry we were unable to provide you with the quality of amenities in your room and service you deserved during your recent stay. This is not typical of our hotel and staff. Every guest is very important to us, so I have addressed these issues with our team. The next time you are in the area we would love to have you come back and experience what Embassy Suites is known for: truly award-winning hospitality.

Thank you once again for your comments.

Jason Berry
Director of Sales

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Reviewed 27 September 2014

Harold, the chef, at Embassy Suites Crabtree is absolutely fabulous. His attention to detail and his willingness to extend a level of personal care to each guests is too rarely seen in today's busy society. It was so refreshing to have someone work so earnestly to ensure my experience was not only pleasant, but also exceeded my expectations. It is that level of customer service that makes the trip memorable long after you arrive home and certainly makes for loyal customers!

Date of stay: September 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Melissa D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh Crabtree, responded to this reviewResponded 29 September 2014

Melissa,

Thank you for taking the time to recognize a staff member and write this review. We are happy to hear you were satisfied with the level of service at our hotel. We will be sure to share this in our next staff meeting.

We look for ward to your next stay with us!

Jason Berry
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2014

Pleasant 3-day stay with the usual Embassy amenities. Well stocked breakfast buffet with made to order omlettes and pancakes. Friendly staff and clean rooms. The suites offer lots of space. One elevator down due to repairs. Only negative is $10 charge for internet usage unless you want to go to the business center.

Date of stay: September 2014
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank mfrankkk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh Crabtree, responded to this reviewResponded 29 September 2014

Thank you for your review! We are happy to hear you enjoyed our hotel. Also thank you for being patient while we work through our elevator re-modernization. Our elevators will be faster and more efficient when this is completed.

For future stays please keep in mind we offer packaged rates that include internet, our premium floor has complimentary internet and HHonors offers this complimentary to their gold and diamond level travelers.

We look forward to your next stay with us!

Jason Berry
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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