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All reviews the concierge lounge front desk raleigh marriott crabtree valley mall across the street platinum member large mall business traveler hotel restaurant king room excellent customer service business trip enjoyed my stay carrie renovation lobby braised
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Reviewed 16 November 2014 via mobile

This weekend is our third stay here in last seven months, while visiting our kids at State. As always, the room, amenities and fitness room were top notch. And I can't say enough about the quality of the staff. I didn't want to walk around the mall while the girls shopped, so I came over here at 11:30 a.m. to see if they'd let me check in super early. Of course they did. And last night, when our TV remote went out, they had a replacement to us within minutes. All staff are cheerful and helpful. This weekend, the Wake Forest football and Clemson soccer teams are here, so that tells you the great rep this hotel has. We will be back.

Date of stay: November 2014
Thank 765daveg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this reviewResponded 21 November 2014

Dave G,
Thank you very much for your review; it’s great to know you enjoyed the hotel and we can’t wait to see you again!

Sincerely,
Dan Freeland, General Manager

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Reviewed 16 November 2014

As a platinum member, I have stayed at a lot of marriott properties. This one is pretty much the same as the others, except for the genuine friendliness of the staff. Everyone has a smile, says hello and asks if they can help you.
The hotel is comfortable and in a great location, but the staff makes it exceptional!

Date of stay: November 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank dyanne m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this reviewResponded 21 November 2014

dyanne m,
Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. We look forward to seeing you next time you’re in the area!

Sincerely,
Dan Freeland, General Manager

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Reviewed 12 November 2014

I'd stay at this hotel again in a heartbeat. In fact, I'd seek it out when my travels take me to the areal. It's true what some of the other reviewers said that it's not "over the top" from a physical property standpoint. I found it "comfortable" in aesthetics as well as in amenities. But truly the "stars" of the show are the employees. Every single person with whom I came in contact was courteous, friendly and helpful. They were always "there" for you, but not "in your face". I was there attending a conference, and everything our group needed was handled efficiently, even as other groups also had events going on. I have a food allergy issue, and the hotel staff were very attentive and creative when it came to providing alternatives to the group food options. Can't say enough good things about this place!

Date of stay: November 2014
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank C F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this reviewResponded 21 November 2014

C F,
Thank you for the great review of our hotel. From the entire team we thank you for giving us the opportunity to be your choice hotel when visiting the Raleigh area. I will pass the very nice feedback you gave about our service to the entire team. Thank you again for choosing us, it was our pleasure to serve you.

Sincerely,
Dan Freeland, General Manager

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Reviewed 11 November 2014

Great night sleep at this hotel, I have stayed here twice this year, and have slept well (which is hard for me to do on the road). King room is very spacious. Staff is friendly and efficient. The Gym area is good, could use a little more weights, and some of the cardio equipment needed to have the TV connections replaced -no sound. Room service food was quite good. Easy to get to from RDU. Will always try to stay here from now on.

Room tip: ask for a room at end of hall for absolute quiet
Date of stay: November 2014
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Dave5260
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this reviewResponded 21 November 2014

Dave5260,
Thank you for your review and recommendation! Thank you for choosing tour hotel for your business needs. We greatly appreciate your patronage and taking the time to share your comments. We look forward to being of service the next time you are in the area!

Sincerely,
Dan Freeland, General Manager

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Reviewed 6 November 2014 via mobile

Very nice place but was very uncomfortable due to issues with my bed. One of the reasons I stay at the Marriott is because of their superb bed, which I've bought for myself. This particular bed was not good at all, and was negatively impacting my work performance for the following days. Everything else was great, making it difficult to even complain.

Date of stay: October 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Ynobe396
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this reviewResponded 11 November 2014

Ynobe396,
Thank you for taking the time to share your comments on our hotel. I apologize for the issue you experienced with your bed and I appreciate you bringing it to my attention. We hope to see you the next time you’re in the Raleigh area!

Sincerely,
Dan Freeland, General Manager

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