I booked two Double-bed rooms and would like to change one to twin room but the answer was twin rooms were fully booked and female lady sitting at the reception was very cold face. I was not willing to argue with her and changed to another male receptionist. And I said to him I booked two double-bed room and was told bouble-bed rooms were fully occupied and have to change to twin rooms. I was quite confused and the attitude was very bad. I was requeted to pay 1000 per room for deposit and i asked why so much amount. The answer was really astonished me that this is to prevent from damages (防止客人搞破坏)just in front of me, it looks like I am going to damage the hotel then. When i entered the room and found carpet was dirty not vacuumed at all. Fridge was put on the floor, it this a four-star hotel? I requested non-smoking room and was told we can do some special treatment for you. When I was in room, the room attendant came and take away ashtry and cigarettes packs in the mini-bar, which is what so said special treatment, the towel was dark and not clean at all. In bathroom, the telephone on the wall not working, the scale not working at all. The bedsheet and duvet cover was broken and looks we are stay in a refugee shelter. The breakfast was buffet and...More
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- Free parking
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