After staying in BCS previously, mainly in the Cabo Corridor, we decided to break our trip up a bit. We spent a delightful 4 of 6 days in the Todos Santos area, and as neither of us had been to the Cortez side we decided a couple of days there would be good. But where to stay? We found a couple of reviews of the Los Barrilles/Buena Vista area that seemed OK, and a review from a couple that got married at the Hotel Buena Vista. I looked up the website and it looked nice enough - 60 units strategically placed in a semi-circle around the bar, pool and restaurant, and close to the beach.
The first sign that things may not be as on the website started when we pulled up to the hotel there was no one at the desk. Wandering around for a few minutes had me find a surly clerk who gave me some papers to fill out, and then she promptly disappeared. Filled out papers, wandered around to find her again, and she gave me a 'special deal' of $150/night including meals for 2 people. A walk through the nicely landscaped gardens brought us to our room, a cabana-type thing painted seafoam blue on the inside, with 2 exceptionally hard twin beds, and a small combination bathroom with the shower spraying onto the toilet, which is probably why the dead bugs were all in a pile under the sink. We gave each other a queasy look and dropped off our bags to go to the restaurant. The meals - fajitas and tortilla soup, were almost up to the standard of a bad day at Taco Bell but smaller. My wife went to the office to ask for any brochures for things to do near the hotel. When she got there the 3 staff members at the lobby were too interested in watching a couple of dogs fornicate in the parking lot to assist, so she lost interest and came back to the room. This was when we decided to get in the car and drive around to find a new hotel, which we did in Las Barilles.
Came back to pick up suitcases and drop off keys and what joy - we were refunded the unused day of our stay. While this was being refunded I commented that 95 dollars for a substandard meal was a bit pricey and the surly clerk started on a very loud tantrum and wouldn't give me my credit card back. I was there asking her if she was going to steal it and her response was 'no senor', and when I followed up by saying 'give it to me then' she responded with a 'no senor'. I then asked her to call the police or give me back my card she responded by saying 'no senor', which went on for a number of minutes until she called 'Hortencia', an older surly lady who had a loud and fast conversation with the young surly lady. Finally the young one left and Hortencia explained to me that '95 dollars is very good value for our hotel' - 4 hours of suitcase storage and a substandard taco for 95 dollars - great value for the hotel, but not for potential clients. After a bunch more of the same thing - her holding my credit card as a threat to make me agree that this was a great value and me asking for the police she finally gave it back. This was probably the most surreal experience I've had at any hotel in the world (and I've stayed in thousands), but if anyone reading this review wants to stay there don't say you weren't informed in advance.
Now, outside of the crap rooms and the crap service, here is what you should expect from this hotel. The grounds look quite nice - the gardeners are working, so thats a plus. The people that we saw have been coming to the same place for many years, and it seems to be more of a social club for the same groups of old folks than it is a place where you would just go on a whim expecting great service and some fun. With the little bunker style cabanas I was left with the impression of a bunch of those old 2 person trailers arranged around a nice fountain in the desert - the people that go there are probably the nicest in the world, but they've been going there for the same amount of time and to the same place each year and it's a social event - it's certainly not the winning service nor the dearth of things to do at the hotel. The guys fish, and the ladies sit around and play cards. If you want to stay in the area check out the multitude of places in Los Barilles, about 5 miles North, with nice beaches, cheap and expensive hotels, nice snorkeling and an all-round nicer experience. Some of the bigger hotels have time-share people in attendence, but they are much less pressure than Cabo and pretty helpful with local information. At any rate, BCS has some really great places to see, stay and do. Hotel Buena Vista isn't it, unless you are over 60 and have been going there for 20 or so years already.
- Also Known As:
- Hotel Buena Vista Beach Buenavista
- Hotel Buena Vista Beach
- Resort Buena Vista Beach
- Hotel Buena Vista Beach Resort Mexico/Buenavista
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