If you want a new, nice, quiet, gorgeous and relaxing place to stay, then I highly suggest this resort. The resort Butler Concierge, Richard, was professional, attentive, helpful, genuine, friendly and outstanding in the service he provided us prior to and during our stay at La Tranquila, Punta de Mita. He arranged for a car to pick us up at the airport, which was done in style. We were offered a cold wet towel and bottled water and escorted past the time share and transportation vendors into a clean, new accommodating car. The 45 minute scenic drive to the resort was comfortable and smooth. The private property of the resort was secured within gates and guarded with staff. Construction of the remaining two towers continues as the resort is open for business, but the noise is very low and overpowered by the ocean and property piped pleasant music and did not impact the enjoyment of our stay. This impressive resort is luxurious, clean, extremely modern upon entering the open-air as we entered the well designed lobby. Already, we are being addressed by names and check in was easy and fast.
The resort is currently under priced in my opinion– almost too good to be true. The resort overall and our room could be rated 5 stars except for our pillows, they were a bit hard. Our suite was on the top floor with a private balcony overlooking the many swimming pools and ocean, awesome view of the well kept gardens too. There is a plunge pool on the balcony which was quite refreshing after hanging out on the beach all day. I enjoyed the Jacuzzi jet powered bath tub and 7 head shower head shower stall. The maids kept our suite impeccably clean and tidy.
Occupancy is low as they haven’t been open even one year yet and have only recently hooked up with www.hotel.com . You almost feel as if you have the whole place to yourself. Staff was very accommodating and at our beckoned call. The only drawback to this beautiful place is the fact that because it is still under constructions it still faces growing pains. Our door/housekeeping bell kept going out ringing coninuously and the patio doors wouldn’t lock but Moses was there immediately to repair these minor flukes. The fridge overheated and there were no in-room mini-bar items; no movies in-room; and the restaurant is limited in selections – especially Mexican food selections. However, response time was very fast for anything we asked for including extra towels, soaps, room service, ice, etc.
We had an entire pool to ourselves and the many pools are not small by any means. One could swim laps or simply relax on the negative edge overlooking the ocean. The beach directly in front of the resort is lined with many intimate jet air-temperature Jacuzzis, each housing tiled lounged chairs where you can hang out for the day. Another option is to set up under the palappas or umbrellas where staff brings you snacks and drinks. This resort is so remote, we never saw one beach vendor anywhere. You can take a nice walk in both directions along the beach and the ocean is swimmable at any point, no rocks to contend with as is the case in Puerto Vallarta. My husband enjoyed his workout in the gym which has about 6 machines and free weights, plenty of bottled water and towels. There is also a plunge pool just outside the gym room for a refreshing post-workout dip.
We’ve traveled the world and must say that this resort is, even while construction is going on, one of the most beautiful resorts we’ve stayed at, including a long list of Four Seasons and Ritzs. The setting is near an estuary, where the river meets the sea and a golf course. We were told there will also be tennis courts on the property which we look forward to, being avid tennis players. We will be staying here again.
The food is the only thing preventing me from giving this resort the full 5 Excellent Rating. There are two restaurants on the property, however, only one is open at a time. Breakfast and lunch are served at the Snack Bar near the pool/beach area and dinner is served in the resort’s lobby after 6pm, when the staff moves the kitchen. They have limited menus so you may want take a taxi to Sayulita or Punta de Mita for real Mexican food. We were hoping for enchiladas, burritos, refrijoles, etc. but instead the flare at the resort was an attempt at what we thought was their interpretation of American food. One night our steak was way overdone and dried out when requesting medium rare, and on another occasion our burger was as raw as could be and unpalatable when requesting the same. They offered to comp us and bring something else and were so apologetic and meant well. Gustavo, the chief food service guy, was helpful and even went out of his way to acquire Lychee’s, a local fruit in season, at our request. Julio, our server, was very professional and pleasant at all times. There was only one unusual incidence where a server asked kindly that we pay his tip in cash since their payroll wouldn’t reflect it for entire week. We didn’t carry any cash on us at the resort until his request. Overall, the service was exceptional, the grounds, the beach, the pool exceeded our expectations and we look forward to returning for another stay.
All rooms have amazing ocean and garden views. The larger rooms have full kitchens.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC