Husband and our boys aged 9 and 5 returned from a fortnights holiday 21st of July. First time to Mexico and I had reviewed it on Trip Advisor and can honestly say it exceeding my expectations. The only negative is arrival at Cancun Airport silly system of varied checks after a 10 hour flight was not good.
The Gran Bahia on the other hand was fab from start to finish, on arrival we were upgraded to the Royal Golden we had emailed ahead and all the things we had asked if we could have, we got. Matress topper, top floor, no adjoining room, near the facilities and a beach view - when I sent the email ahead I thought I was pushing my luck but they gave me everything I asked for.
We stayed in Akumal but used pool's and buffet restaurants in the Coba and Tullum all are goo. The A La Carte's are great really good service and nice food a welcome break from the buffet, that said the buffet has a huge choice.
Akumal activity pool was brilliant for all ages, lots going on all day to keep kids and adults entertained. The animation team are brilliant think Pedro is the main man, but all of the team are brilliant made our boys holiday really special. Big thanks to Jose on the pool bar your a legend, you work so hard and make lovelly cocktails!
The entertainments in the evening,well we have two young boys so clearly it was the main shows we went to a few really good ones, some just average but it's free and there is alternatives so was our choice to mostly do this (rather it was boys choice)
The beach is lovelly, safe with breakers in place so kids can get in and see all the amazing fish you could always get a bed ont he beach - if you wanted a bed at Akumal Pool though you needed to be up around 6.30 and get your towels down.
The rooms, the grounds, pool, beach, restaurants and main hotel were immaculate they work so hard all day to keep this place looking so good. I would have no hesitation in recommending Gran Bahia it was worth every penny the Mexican people are friendly and helpful, the location, the views and service were fab just terribly sad we had to leave. You know you have had a good holiday when the kids cry leaving!! And Pedro giving my son a t-shirt as we left in the morning was the best, he had wanted one the whole holiday - thank you!
We were in room 6821 close to Akumal pool, right next to 24 hr snack bar and beach view
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 July 2012
Dear Mrs/ Mr:
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First of all thank you for trusting the Gran Bahia Principe Akumal Resort and choosing us to enjoy your holidays. We really appreciate that you are taking the time to send us some valuable comments about your stay with us.
The comments and suggestions we receive from our guests are very important to maintain the quality and service in the Gran Bahia Principe Riviera Maya Resort, And it is a pleasure to know that we made of your holidays a great and special moment with your family.
It is for guests like you who send us some nice, inspiring words after their holiday, that our personal finds every day the motivation and energy to keep on the good work. We are very happy that you appreciated the service and personal attention of our employees and we hope we can repeat this wonderful experience in the near future
We hope to welcome you again in the near future.
Gran Bahia Principe Akumal
This response is the subjective opinion of the management representative and not of TripAdvisor LLC