I booked this resort for my family after almost a year of research. It didn't disappoint. There were a few minor issues but nothing drastic and all that was asked to be attended to was quickly.
The resort is not overwhelming large IMO. It is more just about getting around it the best way. Once you get your bearings it is rather easy to navigate. I downloaded and used the Palladium App. It worked great.
We stayed in Col section. Villa 8 in rooms 1820 and 1802. Both rooms were Jr suites and were just fine. Yes the TVs are old. Didn't bother me. The bathrooms are small in both rooms. We were on the ground floor. No bugs, no problems with noise and we had a jetted bathtub.
I will mention that I use Verizon cell service and have made several trips down to the area (1rst time @ this reaort)and have never had a problem with reception until this visit. I got no signal in either room. Outside was fine and getting the wifi in the lobby's
was easy, it just simply got no reception in the room.
We ate breakfast most days in the WS buffet. A few in Col but really it was all the same and WS was closer to us.
Breakfast was a great assortment of just about everything. We were always promptly seated and wait service was always shortly behind with coffee and water. A few times things were cold or not great but no problem. It seems they were on it and quickly replaced things.
If you didn't like something try something else.
There are tons of options to eat for lunch. Offering all sorts of things. Beach bars had little buffets plus there menu. The pool buffets had great selections of everything from burger and sandwiches, roast with potatoes, grilled to order meats, salads, fruits, breads, smoothies ect. You cannot possibly go hungry.
For dinner we ate at Ribs, bamboo, portofino, and the steakhouse. All of these dinners but the steakhouse to 2+ hours. The food was great but when traveling with kids we gave up waiting and ate most meals at the buffet. They were great. My kids loved the pasta bars and selection of fruits. The service was outstanding in all the Food places.
We did the Segway tour. It was lots of fun and way easier then they look. We also utilized the free areas of the spa several times. The spa area is great, not to be missed. We spent most of our days at the WS/RV pool. The full moon brought rough seas and so we only spent two days on the beach. We did snorkel in the saltwater pool. It was fun teaching the kids in a wave free environment. We brought our own snorkel gear. We also brought water shoes. Both came in handy and were used often. There are some rocky areas to this beach but it's very large and has plenty of great sandy areas as well. The beach is fabulous and I can't see how anyone would not find it delightful. It's large and diverse. So much to offer:)
We spent two afternoons off the resort and a evening in PDC. We called cabs mostly because it's just easier and I prefer them over collectivos. Simply my preference. Collectivos are great too and I have used them in the area. I find that taxis in the area are willing to stay with you and give great rates when negotiated with so that's why I prefer them, works well when you have a large group.
A few minor negative points....
We had tried to arrange transport via the resort for the next afternoon to take us to some cenotes in the area. The guy helping took down our info, said he would work it out. Even called to our room to confirm. Next morning, no ride. No info on us wanting a taxi called, nothing:(
We ended up waiting a hour after a "new taxi" was called. All worked out well though. We had an amazing private tour of some area cenotes. A great Mayan chicken lunch and the "new" taxi driver was perfect(and very nice on the eyes) knew exactly where we were going and what we wanted to see. Phenomal day.
We also had to watch our 13 yr old more so then the younger ones very carefully.
Her age was never once questioned. She was wearing a minors bracelet but was always offered adult beverages. In their defense she looks much older but point is that she strolled right into the spa, adult pools and other areas without even a blink from anyone. Her bracelet was never glanced at.
Overall we enjoyed the resort. My kids loved everything. They were enthralled with the resort the entire time. I'm happy with the resort and our family's experience there. It was as close to perfect as you can get when traveling with four kids.
Thanks Palladium, can't wait to try another of your fabulous resorts!
- Also Known As:
- Grand Palladium Colonial Hotel
- Grand Palladium Colonial
- Grand Palladium
- Palladium Colonial
- Grand Palladium Colonial Resort
- Grand Palladium Colonial Resort Spa
- Hotel Grand Palladium Colonial
- Grand Palladium Mexico
- Colonial Palladium Grand
- Grand Palladium Colonial Resort & Spa Riviera Maya, Mexico - Akumal
- Official Description (provided by the hotel):
- The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, BookIt.com, HotelTravel.com, Travelocity, Cheap Tickets, Priceline, Otel and Tingo so you can book your Grand Palladium Colonial Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.