lanned a birthday weekend for my girlfriend. Booked well in advance a one hour relaxation massage and one hour pedicure.
Received a phone call 1 hour before the first treatment explaining that they had over booked and because my girlfriend had two treatments they had cancelled one. I explained it was for her birthday that I had booked months ago. They told me I was lucky they were not canceling both.
I ended up luckily rebooking at another spa however I feel that the situation was very poorly handled by the staff.
I would not recommend booking at this facility for any special occasions as you cant be confident that you will actually get what you booked.
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