We stayed for 8 nights together with 3 other families. We immediately had problems with the attitude of some of the staff. It as described as being suitable for children, however, the facilities didn't match. The small pool had gates that didn't self close, BBQ area was too small for the number of people staying at the resort. Also generally the staff did not make the young children feel welcome!!!

Over the week one particular staff member became increasingly rude to the a number of the people staying. It was difficult to deal with at the time due to the fact that she was related to the owners!! This certainly ruined our stay.

After we left I noticed that we had been charged an additional amount on my credit card that I was not aware of and they made no attempt to contact me. My wife telephoned to query the fee and she was told that we left the apartment "like a pig stie" and she proudly stated that on the fine print of our check-in paperwork that we signed that they are allowed to charge extra for cleaning etc. My wife calmly explained the very important concept of hospitality, but to no avail.

Since our stay we talked to other travelers whom have had the same experience at Sails over the last 6 months. These are new owners at the estabishment and are clearly NOT coping with the stresses of running a busy hotel - although it is likely to the quiet if they keep up this poor behaviour!!!

As a family we travel extensively, however we have never been spoken to in such a way and it certainly ruined an otherwise delightful location

Sails on Horseshoe Bay disappointed us right from the get-go. We are not demanding or overly picky travelers, but when we booked a two-bedroom condo for five nights we thought we’d enjoy two bedrooms with beds in them. Not so. One bedroom had a queen-sized bed, sure, but the other bedroom had two twins, which was fine, but one bed was a trundle bed under another bed. Not good. Consequently, the other couple was forced to sleep on the thin sleeper-couch in the main living area. They did not complain, to their credit, but I did complain to the management, and that is when the good cheer turned to a weird surliness. Not good customer service. We also had to request additional bathroom linen, which was delivered by the cheerful cleaning staff, who did not seem to mind as much as the new owners. So, after two nights, we moved down the street and totally enjoyed our stay there. The difference was in customer service and attitude. We’d traveled over 9,000 miles and when the bed problem surfaced within the first 10 minutes all we were told is that the bed situation was spelled out on the website. I continue to dispute this, but whatever! I cannot recommend this establishment, the management of which is apparently more concerned about the number of face-cloths and not with keeping their guests satisfied.

We spent five nights here for free because a friend owned and rented one of the apartments. This place really is brilliant. We stayed in a 2-bedroom apt and the place was clean and spacious and the balcony was brilliant for having a beer and watching the waves roll into magnificent Horseshoe Bay. If I had the money, I would not hesitate to stay here again. It's literally across the road from the beach and a two-minute walk to shops and restaurants. management seemed a little frazzled while we were there, but certainly not rude. Just not overly accommodating. great place. highly recommended.

We spent 5 days in a 2 bedroom unit at Sails on Horseshoe Bay in July 2006. There were 2 downstairs bedrooms, one with queen size bed, the other with a single bed & a pull out trundle bed , suitable for our 2 daughters. The main bathroom is downstairs. Our son slept in the upstairs lounge area on the fold out sofa bed. The kitchen had all that a family needs including full stove, microwave & large fridge. A laundry & second toilet complete the picture. There was aircondtioning in the bedrooms & lounge.

A large balcony provided sea glimpes. Try & book ahead & ask for a sea view as the property is just across a quiet street from the beautiful Horse Shoe Bay beach. Horse Shoe Bay is the place to stay on Magnetic Island. The beach faces north & is bathed in sunshine all day long. It is the hub of all the water activities & we enjoyed jet skiing & canoeing.

The poisition of Sails is perfect. It is a one minute walk to the pristine beach & a 2 minute walk to the shops/cafes. It is a very small town & 5 days was enough for our teenagers who demand more action. However we all enjoyed our Magnetic Island break & were blessed with great weather.

Sails is getting a little tardy, hence it didn't receive a perfect rating from us. A bit of paint & some new furnishings would give it 5 stars. Yet don't be put off, it is a very comfortable, pleasant place to stay in a brilliant position.