I had the opportunity to stay at this hotel again. I have probably stayed here at least five times over the last three year years and now things are starting to really deteriorate. This is a fairly new hotel, but it is obvious that no money has been reinvested in the hotel and as a result, service and conditions have really gone down hill. For example, when I checked in, there was seven people waiting to check in and only one front desk person. It took me about fifteen minutes just to get checked in.
The front desk personnel were friendly enough, but evidently staff has been limited resulting in longer waiting for information. I went down to the front desk later in the night and the front desk person was engaged in a discussion with someone and I was unable to get her attention to ask a question.
The room was pretty standard for a Hampton Inn. However, I discovered that the bathroom was only contained one bar of soap for washing hands and taking a bath. Also, the shower was a stand alone shower. That would have been okay, but the shower head had come loose and it only sent out one stream of water. I am sure the hotel would have addressed this, but it was 6:00 AM when I discover this issues and I certainly did not want to deal with it in the morning. Surprisingly, the towels where worn and thin, certainly not up to the Hilton standard.
The breakfast was pretty standard, scrambled eggs and beacon, a variety of cereal. Nothing special! In fact, the scrambled eggs were severally over cooked, making them almost impossible to eat. Service was very limited, resulting in each person having to fend for them.
I was speaking at the conference center next door, so staying here was a good option for me. However, there are several full service hotels in the area and if one does not have stay in this specific hotel; I would recommend checking out other options.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Report response as inappropriate
I am so sorry that you had these issues during your with us. I am following up on your concerns right away. We do not ever want to provide this sort of experience nor leave this sort of impression with any guest during any stay. I would very much appreciate the opportunity to correct the this disappointing impression of our service and product. You can reach me at 614-885-8400.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC