We have just spent two nights at this hotel and loved every minute. We found all the staff very friendly and extremely eager to help and please. Before arriving I had to ring with a problem and the lovely young woman on reception was helpful and friendly. On arrival the gentleman on reception was on the phone trying to assist another guest, so another member of staff, Mr Day, couldn't have been friendlier, doing what he could while we waited. Our room was lovely, and we could park right outside which helped (as you can with most the rooms). We ate both nights in the restaurant. The first night we had a meal which was fabulous. I couldn't fault it. The second night we had a few issues, but the wonderful young man in charge (Jonathan) was not only apologetic, he did everything he could to put things right. He couldn't have done more, and didn't try to make excuses, just accepted they had made a mistake (they are only human after all!) and sorted everything out. Breakfast was lovely and filled us up for the day. All the waitresses were friendly and helpful.
We will certainly be going back. Thank you forms wonderful weekend.
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