A weekend stay here proved to be highly-successful. The staff were responsive helpful and engaged with us immediately. On arrival our car vanished into the staff’s safe hands. Reception was speedy with no superfluous form-filling. Luggage handled efficiently. And morning tea or coffee (room-service) with the promise of a newspaper was a nice and very welcome touch.
The room was spotless. Furnished and decorated to a high degree. The room exuded quality and stationery and brochures were a pleasing bonus.
We were welcomed each morning with a pot of coffee and our chosen newspaper. Sufficient coffee to satisfy an army! But here the star was Mr Brian Chapman (Night Porter) who proved to be an excellent communicator. Old-world courtesy was Brian’s trademark as he arrived punctually with a discreet knock on the door. Night Porter seemed such a misnomer for this outstanding ambassador for the Montagu Arms. I would invite the Management at the registered office in Lymington to read and absorb this review. Mr Brian Chapman is worth his weight in gold! Can I feel a pay bonus coming???
In fact every member of the hotel team demonstrated high levels of customer care. And I have rarely witnessed such committed staff. Obviously a reflection of their own commitment to service-delivery. But also a reflection of Mr Philip Archer’s excellent management.
Thus summed up in one word: EXEMPLARY. And a model of excellence that other hotels should imitate.
Brian Harvey
Liverpool
Merseyside









Value
Rooms



