When we arrived at Kingfisher Barn my wife & her sister went to reception to check in. This done, they asked if there was a toilet they could use. They were told there wasn't but there were toilets in the town. I know we were an hour early but surely there was/could be a better arrangement than this.
Kingfisher Barn makes a point of the fact that it has ceiling track hoists. In the bedroom I stayed in, the hoist does not adequately reach over the bed. There's a beam in it's way stopping the fitting of the correct length of tracking meaning that to use it, the bed had to be moved so I could get my wheelchair between the beds.
Different disabled people have different needs & requirements. Some need to use the right side to get hoisted into bed, some the left.
With the bed re-positioned the ceiling track still barely reached to the edge of the bed meaning my wife had to struggle and push me until I was over the bed before lowering me onto it. Doing this was far from easy, she could very easily have hurt her back.
The hoist over bath seems unusable as the shower curtain rail stops the hoist from reaching over the bath.
When we got into the cottage there were no towels or pillowcases, these didn't arrive until well after 6pm.
The dishwasher needed cleaning, it had baked beans laying in it! My wife ended up cleaning it. Also, the washing machine drawer was full of water. The trays/pans for the oven weren't fit for use even after being put through the dishwasher.
The drain in the kitchen smelt, so much so that you could smell it in the 'living area'. A member of staff poured in some drain cleaner which reduced the smell but didn't eliminate it. It was just as bad again within a day or so.
The rug in the cottage had lots of dog hair on it as did the door mat and step. Whilst this wouldn't be a problem for most people my wife is highly allergic to dog hair. We removed what we could but you shouldn't have to.
I know this might seem like we're 'tearing the place apart' but I can assure you we're not. The points above are meant respectively and as constructive criticism.
On a positive note, we cannot fault the staff for their helpfulness, attitude and professionalism.
I have written to Kingfisher Lodge as has my sister-in-law but neither of us have received a reply.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC