We selected Frimley Hall as the venue for our Wedding. It looked great inside and out, hover the service was terrible. What went wrong, where to start!
* A larger dressing room was and then later wasn’t available for the pre-wedding preparations. * I had to tell the Porter how the wedding cake was to be assembled. * The wedding co-ordinators were no where to be seen on the morning of the wedding and only appeared minutes before the ceremony. * The wedding co-ordinator kept leaving - we were on the 3rd by the time the wedding came around. * When our florist arrived at noon to prepare the tables for our reception they found the room (Frimley 1) had not been cleared from the previous evening debris - half eaten cake, beer glasses and a dirty carpet. * The Scottish Beef we chose for our main course was so under done that it bled, the veg was over cooked. * The cake had to be assembled by my friend and mother as it had not been finished off. * No porter was available to help the hairdresser with her equipment. * My wedding dress bag had been taken away by housekeep, and we had to track it down the morning after. * The breakfast the morning after was cold on scorching hot plates, the toast looked like it hadn’t even seen the toaster and it takes an age to get tea. * On top of it all my flowers were left in room 212 when we checked out, to never been seen again. To say we were disappointed in the level of service we received would be an understatement. When we highlighted these issue to the hotel we were offered a free dinner and overnight stay - which we will not be using. I never want to stay there again!!











