We stayed for two nights on a bed, breakfast and dinner basis. Overall the hotel was average with the food quite good. However the management failed entirely where finances were concerned. On arrival we were asked to present a credit card to be debited with £40, on the basis that if we spent any extras it would come off the £40. If we did not spend anything then the £40 would not be debited. Do not take up this option, pay as you go, as we had one item debited to our account after we had left the hotel. The hotel staff could not comprehend how the cost of dinner would be charged as we had pre-paid. This caused us problems on both evenings partly due to the poor standard of english spoken by the waitresses.

Stayed two nights in this hotel, the room was okay, carpet a bit worn but everything else was fine. The breakfast was very good, the restaurant overlooked the courtyard, very pleasant. The staff excellent, friendly and quick to serve you. Didn't have an evening meal the first night, went into Kingston but the second night thought we would. What a mistake, a wedding party was being held. All we could get was a Bar Snack, The wedding party filled all the restaurant and bar, very noisy and disruptive. There was no warning about the restuarant not being available beforehand. We were fortunate that our room 203 overlooked the car park in front of the hotel, anybody that had a room overlooking the courtyard would have had no chance for a quiet night. If you are going to stay here double check that there is not going to be a wedding party taking place, the hotel itself is good value for money overall and would stay there again, but not if a wedding party is being held.

Hotel was OK. Rooms dated furniture and some of the items were badly stained. Also if you get a room near the court yard loud music is played until quite late. The thing that has made me REALLY MAD is that I was asked for my debit card for a deposit for any extra's we may have and was told it would NOT BE DEBITED unless we bought anything. On arriving home I find it has been debited by £20 and no extras were bought!! People that lie really make me mad!!!!!!!!!!!!! A complaint to the hotel manager will be made as soon as possible!

I had received mixed reviews from work collegues, some rather negative, and although I do think it is a little over priced, I had a pleasant stay, I found the staff helpful, and the decor traditional yet not dated. Nothing wowed me particularly but nothing offended me. It is one of the better in and around Kingston (but then again look at the competition!) without being way over the top in price.