Wow, wow, wow! This has to be the most delightful hotel I have ever stayed at. This old victorian manor house is stunning. Our room was very contemporary, with a plasma tv, dvd player, sofa chairs and a speaker system, which allowed us to hear music in the bathroom! We had a wonderful view onto stunning countryside. The evening meal was ok, nothing special, but this was forgiven as the staff were so attentive to our every need. The spa is just a few minutes walk from the main hotel.

We visited the hotel just for a Champagne tea for eight people to celebrate a special birthday. Completely lived up to expectations - the sandwiches, large scones, cakes/pastries were delicious and home-made - the preserve was delicious too.

The staff were helpful, friendly and polite. We had tea in the library in the large bay window - better views in winter when there are no leaves on the trees. The building really is impressive and a great backdrop to any occasion.

We also had a lunch there with some friends a couple of weeks earlier. With drinks, coffee, etc. it may not be cheap but the food we had was beautifully cooked and the Cloisters restaurant a lovely setting.

We will be going back.

I booked this stay through the handpicked hotels website due to a winter offer they were promoting. Only after booking did I stumble across the reviews on Tripadviser.
Overall, my girlfriend and I enjoyed our stay. However, less tolerant individuals could be very frustrated by the massively fluctuating service levels we were provided with.
Firstly, the Spa. The short walk to the spa was not necessarily an issue for us, but unfortunately, on going to the spa on Friday afternoon we were told that everything was booked and we could not have any treatments over the weekend. The remainder of the building is a public leisure centre. If you are looking for a relaxing Spa weekend, do not come to Nutfield.
The hotel itself was good overall, although with reflection, the majority of good service provided was in order to make up for previous errors.
Initially, reception sent us to the the wrong floor for our room. The bottle of wine ordered as part of our reservation was not provided. On calling down to reception, it still did not appear. Only a further call to reception saw the wine finally appear.
We popped down to reception about 5pm to ask for the menu for the restaurant. Shortly after this, we called to book a table and were informed that the restaurant was fully booked.
For convenience, we ordered room service. After 50 minutes I called to chase our order only to be told it was not on the system. In their defence, they then put our order through on the house.
Little things niggled during the stay - the cold water tap was hot, we were woken at 8am by staff seemingly shouting to each other in the corridors - both small-ish points, but in addition more frustrating than the sum of their parts.

That does seem like a lot of negatives, but despite these points, staff were mainly courteous, friendly and welcoming. Breakfast was excellent, the building fantastic and the views stunning.

To echo previous reviews, this should be an excellent hotel but somehow snatches mediocrity and slight frustration from the jaws of brilliance.

I probably would not stay again, but would recommend the breakfast for a Sunday morning treat.

We stayed at the hotel for our wedding night on Saturday 5 January this year. We booked the Byron Suite which is built in one of the towers of the hotel. We absolutely love this place. We have stayed here before in a standard room and still found no fault whatsoever. The byron suite was fantastic. Spread over 2 floors in the tower, there is an enormous bathroom with claw foot bath and double shower. The dressing room is ample with a staircase up to the main bedroom. The four poster bed is extremely comfortable and the seating area with huge plasma tops it all off. The hotel staff were extremely accommodating - our arrival in the early hours was met with smiling faces, a bottle of bubbly and sandwiches. The room service breakfast was gorgeous - although the main restaurant is well worth a visit.

All in all, I can't fault this hotel. The views, the gardens, internal rooms and bedrooms are all a delight. Home from home!