We contacted the hotel at the last minute for a much needed break and they were very helpful and professional on the phone.

On arrival, we were greeted by Gary on reception and he was extremely helpful, accomodating and welcoming. We were taken to our room, by another really helpful member of staff, Peter. They couldn't do enough for us and were lovely to my 5 yr old daughter. The room was gorgeous and the beds really comfy.

Breakfast was very nice, with a good choice. The building itself is lovely and very atmospheric inside, with beautiful paintings and leaded windows.

My daughter and I would love to return, very soon !

I booked a weekend break at the Nutfield Priory for my partners b-day. Looks great when you approach, the check in staff were helpful. Arrived 2.30 was told room was not ready, and they would call my mobile when it was. Went to the bar, waited 10 minutes to be served as there was no one around. 3.30 came and went, with no call and when I went to the desk they happily gave me the key. Got to the room, looked fine, the wine I ordered was there but our bags weren't. Went and collected my bags from reception.

Had a wander over to the spa what is adjacent from the hotel. If you are expecting a real spa, you will be very disapointed! On entering the place it was like visiting my local swimming pool/leisure centre. Not inviting in the least. There are much better spas in the area and after going to somewhere like Rowhill Grange, it doesnt come close.
We had a table booked for 8.45pm for dinner (booked a few weeks previously). We went down for dinner and sat in the main area for 15 minutes before having to reapproach the staff for a drink and menus. 9.15 drinks and menus arrived. 9.30 Others around us were getting agitated also about the lack of service and reservations which had been and gone, so we asked if there was any chance of having our table. We were told they were staggering the tables for the chef, at which point we asked shouldnt that happen when they take reservations!
9.45 Got taken into a half empty restaurnat and sat at our table, along with many other disatisfied diners.

10pm Starters arrive, three times! Yes they couldnt even deliver the right starters to the right tables, and shambles. 10.30 Main course arrives, by now we had had enough and had gone past the point of hunger, coupled to my partner needing to be down for breakfast at 8am as a massage was booked for 9am. Everyone in the restaurant thought it was some kind of joke.

Breakfast was fine, good infact, and my partner enjoyed her massage. On checking out we complained about the terrible service throughout, at which point other guests chipped in, so we were asked to wait in the lounge area for the manager.

The manager apologised and was receptive, but when I pointed out that I had prepaid for the weekend and a 3 course dinner we couldnt eat, she offered to knock the drinks off the bill. I replied that I was happy to pay for a massage but that was all, at which point she agreed that she would reduce the bill but only to what I had prepaid (£140). Wanting to not waste any more of our weekend, I agreed and left feeling robbed.

I would not recommend this hotel to anyone, I have received better service from Travelodge and that only costs £30!

We booked one of the winter breaks that the hotel was offering for last weekend. We were in a classic room, which was more than comfortable, and in fact quite luxurious in many of the features, such as the plasma tv and bathroom facilities. A bottle of wine was awaiting us.

We used the spa/health facilities on arrival. The pool is not huge but the changing facilities are nice, and on par with an expensive gym or health club. There is a nice steam room and sauna, and a small jacuzzi. I really enjoyed our time in there and it was not overcrowded.

Our evening meal was included in the price and I have to say it was impeccable! The service was courteous and friendly but not intrusive. We were made to feel like VIPs! The food was delicious and the wine reasonably priced. Having glanced at the final bill, I must say that the offer we had taken up was incredible value, as we paid almost as much for dinner, bed and breakfast as the meal cost! Worth every penny. I thought I would never eat again after eating every last morsel, but the breakfast the next day was superb as well and I couldn't resist! There was a huge selection of juices, fruit, continental foods and a multitude of cooked breakfasts.

On the morning of departure (we were given a complimentary late check out), we had treatments at the spa which is in a separate wing of the health club building. The treatments were lovely, the staff polite and the surroundings very relaxing.

The reception staff were helpful and efficient. The building itself and the views are really lovely and very grand.

I would have paid the normal rates for this hotel, and think that the deal we got was excellent value. The spa treatments were a reasonable price too. We booked our treatments when we booked the room - I would do this again as I think they were fully booked.

I will definitely be visiting again!

Wow, wow, wow! This has to be the most delightful hotel I have ever stayed at. This old victorian manor house is stunning. Our room was very contemporary, with a plasma tv, dvd player, sofa chairs and a speaker system, which allowed us to hear music in the bathroom! We had a wonderful view onto stunning countryside. The evening meal was ok, nothing special, but this was forgiven as the staff were so attentive to our every need. The spa is just a few minutes walk from the main hotel.